
Front Desk Agent
5 days ago
1- Maintain safe and clean reception area by complying with company procedures, rules and regulations
2- Welcome guests by greeting them, in person or on the telephone; answering or referring inquiries as appropriate, and take adequate messages when required
3- Administer all hotel reservations, cancellations and no-shows, in line with company policy
4- Monitor the logbook
5- Help with the inventory of assets, on-hand products, and store, if any.
6- Provide exceptional customer service
7- Effectively inform and educate our guests about our offers.
8- Be flexible with your schedule, supporting the needs of the company.
9- Properly care for office equipment’s.
10- Have complete knowledge and understanding of all services and products offered
11- Communicate to management any and all occurrences involving staff or guests in that require attention
12- Handle guests’ questions and concerns professionally and courteously
13- Provide accurate, appropriate and immediate responses to all requests by guests
14- Maintain a positive attitude and contribute toward a quality work environment
15- Regularly attend, participate in and support training and staff meetings, which may require working outside of normal hours
16- Assist in all areas as requested by management
**Job Types**: Full-time, Permanent
**Experience**:
- Receptionist/Front Desk: 1 year (preferred)
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