Onenet Service Desk Analyst

2 months ago

Manama, Bahrain Sayres & Associates Full time

Sayres is a renowned leader in defense support services to the Department of Defense (DOD). With over 300 program support experts, we specialize in empowering our customers' senior leadership with long-term planning and analytics, insightful decision-making, and day-to-day operations. Since 2001, Sayres and Associates has been providing exceptional service to the Federal Government. Our headquarters is located in Washington, DC, and we have additional offices in California, Maine, and Alabama.

Sayres is seeking an **OneNet Service Desk Analyst **in Bahrain with Secret Clearance verifiable in DISS.

This position is located in Manama Bahrain; the Kingdom of Bahrain is the perfect destination; its climate ensures that you can enjoy the warm waters of the Gulf and experience a variety of water sports and other outdoor activities throughout the year. One of the main traditions is Manama Souq - a feast for the senses. The sounds, colors, smells and flavors invite travelers into the heart of the Bahraini experience.

You will have the opportunity to support Commander Naval Surface Squadron Five (CNSS-5). CNSS-5 is the executive agent for the readiness (man, train, and equip) of 4 Mine Countermeasure (MCM), and LCS ships forward deployed in Bahrain.

For a best fit for this position, your background would have experience with providing systems administration support to customers of an organization, responsible in assisting with Service Desk support, IT Services, REMEDY with change management experience is a plus.

Specific responsibilities include:

- Provide Tier I and II level customer service support either in-person telephonically or electronically submitted via REMEDY ticket system; escalate incidents to higher Tier when required.
- Complete basic and advanced hardware and infrastructure work including: cable management at both workstations and in-server rooms, workstation installations, checking UPS systems, replacing hardware components of laptops & desktops, basic printer maintenance, etc.
- Track all work incidents database tools & systems (REMEDY) ensures tickets are completed accurately and with NCTS Bahrain SLA procedures.
- Support in and out process users, including creating accounts, setting up workstations mapping drives and printers.
- Execute basic Active Directory tasks and manage NTFS permissions such as share folder access, etc.
- Troubleshoot, diagnose and resolve software issues with MS Office and Outlook, Adobe, Java, PKIs.
- Participate in or lead special projects and day‐to‐day operations as needed or assigned by the Program Manager.
- Responsible for scheduling & troubleshooting Commodore video tele-conferences (VTCs) to support required weekly VTC's.

Qualifications & Clearance Requirements
- 10 years' experience as an Active-Duty United States Navy shipboard or shore command information systems technician (IT).
- Active 8570 IAT II (or higher) Baseline Certification, such as: Security+|CE
- US Secret Clearance mandatory verifiable in DISS.
- Proficient and experienced with Microsoft Office, especially with Access, Excel and PowerPoint.

Preferred skillsets
- OneNet Service desk experience, REMEDY Change Management, SIPR Token Management, Asset Inventory Management, Video/Audio (VTC) experience.

The position description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this position. The incumbents may be requested to perform position-related tasks other than those stated in this description. **All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, disability or veteran status.**

At Sayres, our employees enjoy an atmosphere conducive to realizing their potential through personal and professional development while simultaneously exceeding customers' expectations.

We offer a broad spectrum of technical, engineering and administrative services including acquisition, financial and program management; fleet synthetic training; logistics; ship construction engineering; systems engineering and integration; wargaming; test and evaluation; security, counterintelligence and policy analysis.

Sayres is headquartered in Washington, DC with offices throughout the United States and has a presence abroad.

CJ

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