Front desk attendant

2 days ago


Manama, Manama, Bahrain SYNX Reality Full time
● Greet customers with enthusiasm and professionalism, making them feel welcomed.● Answer inquiries about VR sessions, pricing, booking policies, and equipment.● Assist customers in selecting the best VR experience based on their interests and preferences.● Ensure that guests understand the safety protocols and equipment usage guidelines before sessions.● Manage reservations through our online booking system and handle walk-in customers.● Process payments accurately using the POS system and issue receipts.● Track session schedules to prevent overbooking and ensure smooth transitions.● Recommend VR experiences, game bundles, and membership programs based on customer preferences.● Upsell group packages, private events, and promotional offers.● Encourage guests to sign up for our loyalty programs, referral incentives, or memberships.● Maintain a clean and organized front desk, waiting area, and equipment station.● Coordinate with VR facilitators and technical staff to ensure smooth operations.● Handle minor troubleshooting for customer concerns or basic technical issues.● Address minor customer complaints and escalate major concerns to the manager.● Collect and document customer feedback to improve overall experiences.● Encourage customers to leave online reviews and share their experiences on social media. Qualifications & Skills Customer Service Experience – Background in retail, hospitality, gaming, or entertainment preferred. Strong Communication Skills – Ability to clearly explain VR experiences to new customers. Organizational Abilities – Efficiently handle bookings, payments, and session scheduling. Tech-Savvy – Comfortable using POS systems, booking software, and basic troubleshooting (VR knowledge is a plus). Sales & Upselling Skills – Ability to recommend and promote VR games, memberships, and premium experiences. Adaptability & Quick Thinking – Able to handle peak hours, customer issues, and technical concerns with confidence. Preferred but Not Required:● Familiarity with VR technology or gaming experiences (HTC Vive, Oculus Quest, haptics).● Basic knowledge of social media engagement for promoting the business.● Experience in event coordination or corporate bookings. Why Join SYNX Reality?● Work with cutting-edge VR technology in an exciting entertainment space.● Competitive pay with performance-based bonuses.● Training & career growth opportunities within our growing startup.● Fun, supportive, and collaborative work environment.● Exclusive staff perks: Free VR sessions & discounts on premium experiences. Employment Type: Full Time Company Industry: Entertainment Recreation Theme Parks Department / Functional Area: Helpdesk Customer Service Telecalling Keywords: Front Office Associate Customer Service Customer Care Representative Guest Service Agent Multi-tasking Front Desk Coordinator Communication Skills Administrative Support Guest Relations
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