Customer Operations Specialist
5 months ago
**Who Are We❓**
- We Are Foodics_ a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
**The Job in a Nutshell**
We are looking to hire a Customer Operations Specialist in Bahrain to help provide our clients with the smoothest experience
This person will be handling accounts, as well as supporting the onboarding and installation process. Working closely with a wide collection of tech-driven F&B outlets all over Bahrain.
**What Will You Do❓**
- Responsible for the smooth onboarding of the client, onboarding ‘is making sure the customer went live successfully with Foodics’
- Responsible for the product know-how and training needs of the client upon the assignment from the professional services.
- Scheduling the Installation appointments with the clients and ensuring that the site is ready for installation.
- Responsible for educating the client on company activities and initiatives based on processes and SLAs
- Acting as the client advocate and consultant during the customer journey, to be the voice of the customer.
- Handling and delivering backend On-Site training requests for customers as well as On-Site Technical Visits whether normal or emergency cases
- Escalate to the direct manager & related units any issues that might be alarming or require interference.
- Report potential churn cases in detail to management.
- Responsible for making sure agreed ‘quarterly’ activities are being applied based on time frames related to the customer stage during the customer journey resulting in increasing system usage & dependency, all to secure the renewals and increase the customer lifetime value with Foodics.
- Taking through any assignment from customer success management that might relate to the customer success program and the well-being of Foodics (exhibitions, client meetings, new initiatives, special client & product projects)
- Sharing business requirements (functionalities/features) in a clear manner explaining the objective and the added value to the business along with other clients with our Success Management to share with IT.
- Responsible for self-continuous Foodics knowledge, reviewing and testing updates as early as possible to always be the anchor for the customer aligning them on new features that might be on their requirements list.
- Handling up selling tasks with the customer and on our CRM to increase the customer lifetime value and promote all of Foodics apps/services/3rd party integrations.
**What Are We Looking For❓**
- BS Degree in Information Technology, Computer Science, Management Information System, or relevant field
- Minimum of at least 1-2 years previous experience in Customer Success
- Must have strong computer skills including Microsoft Office and databases
- Excellent analytical and problem-solving skills
- Must have strong and excellent communication skills
- Fluent in English is a must
- Willing to travel from time to time (Car and License are a must)
- Self-starter with the ability to work independently across functional groups and on multiple initiatives simultaneously
- Must be flexible to work in a fast-paced and evolving environment
**Who Will Excel❓**
- Arabic Fluency is highly preferrable
- Knowledge in Cloud POS / ERP systems.
- Previous experience in SaaS/ F&B industry.
- Individuals with customer-facing experience
**What We Offer You❗**
We believe you will love working at Foodics
- We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
- We offer highly competitive compensation packages, including bonuses and the potential for shares.
- Out of Country Work: We offer the option to work outside of your country of employment for up to 30 days annually.
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
- Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
**If you think you have what it takes to join a remarkable team and help build the next unicorn, hop on and #apply_now
-
Business Development Specialist
5 months ago
Manama, Bahrain J&A Website Operations Full time**Business Development Specialist**: To identify new business opportunities and clients for the company, and develop marketing and sales strategies to help grow the company's business. - Manage day to day web based business operations - Communicate and coordinate with company clients for online promotions on daily basis - Reporting and record keeping -...
-
Customer Relations Specialist
5 months ago
Manama, Bahrain Karisma Medical Center Full timeMedical center is looking for Customer relations specialist with proven experience in same field. Proficiency in both Arabic and English is essential. **Experience**: - Customer service: 2 years (preferred) **Language**: - Arabic (required) - English (required)
-
HR Operations Specialist
3 months ago
Manama, Bahrain Calo Full time**About Calo** Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. **Role overview** We’re looking for a driven HR Operations Specialist to join our HR Operations department. You’ll be...
-
HR Operations Specialist
5 months ago
Manama, Bahrain Calo Full time**About **Calo** Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. **Role overview** We’re looking for a driven HR Operations Specialist to join our HR Operations department. You’ll...
-
Senior Customer Relationship Specialist
2 weeks ago
Manama, Bahrain Zurich Insurance Full time**Job Summary** - Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.- Reporting to Head of Distribution - CLP, the Senior Customer Relationship Specialist will be responsible for...
-
Operation Specialist
3 weeks ago
Manama, Bahrain Palm Stays Real Estate Full timeJoin our team as an Operation Specialist! If you're organized, proactive, and have a passion for hospitality, we want to hear from you. **Responsibilities**: - **Guest Experience**: Be the primary point of contact between Palmstays and our guests, ensuring a seamless, enjoyable experience. - **Apartment Management**: Inspect apartments regularly, conduct...
-
HR Operations Specialist
2 months ago
Manama, Bahrain Calo Full time**About Calo** Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. **Role overview** We are looking for a dedicated HR Operations Specialist to join our tribe and support across all HR...
-
Specialist Revenue
7 months ago
Manama, Bahrain Kulsha Logistic Services Full timeSpecialist Revenue / Executive Operations Role Summary You will be based in the Regional FNFV (Food / non-food vertical) team driving improvements in current NCR operations. This role involves creating and implementing processes. Ability to commute/relocate: - Manama: Reliably commute or willing to relocate with an employer-provided relocation package...
-
Customer Due Diligence Officer
2 months ago
Manama, Bahrain Alexander Mann Solutions (Contingent) Full timeprocedures and workflows for all CDD processes (including extended and simplified CDD), either as a Maker or as a Checker - Ensure processing of CDD according to business requirements in the Customer Portal - Handle all onboarding and periodic CDD reviews in accordance with agreed procedures including deferral requestions and exceptions - Consistently ensure...
-
Customer Due Diligence Officer
2 months ago
Manama, Bahrain eFinancialCareers Full timeWe are seeking a skilled CDD Officer to efficiently and accurately carry out Customer Due Diligence (CDD) procedures across all business lines in our operations spanning both the UAE and Bahrain. The ideal candidate will possess a thorough understanding of CDD processes and regulatory requirements, ensuring our activities align with industry standards and...
-
Customer Due Diligence Officer
2 months ago
Manama, Bahrain Talent Pal Full timeprocedures and workflows for all CDD processes (including extended and simplified CDD), either as a Maker or as a Checker - Ensure processing of CDD according to business requirements in the Customer Portal - Handle all onboarding and periodic CDD reviews in accordance with agreed procedures including deferral requestions and exceptions - Consistently ensure...
-
Head of Customer Due Diligence Unit
3 months ago
Manama, Bahrain eFinancialCareers Full timeJob Requirements: The candidate will be managing the Customer Due Diligence (CDD) procedures efficiently and accurately across all business lines. He/ she is responsible for developing procedures and workflows for all CDD processes (including extended and simplified CDD). Moreover, handling all onboarding and periodic CDD reviews in accordance with agreed...
-
Occ Specialist
2 months ago
Manama, Bahrain DHL Full time**OCC Specialist** Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our...
-
Business Development Specialist
5 months ago
Manama, Bahrain The Bridge Co. Full time**Business Development Specialist** **Location: Manama, Kingdom of Bahrain** **About Us**: The Bridge Co. is a dynamic and innovative company dedicated to providing comprehensive Logistics Services including material handling equipment, managing logistics operations, providing quality housing facility, as well as specialized labor manpower. We're committed...
-
Operational Manager
5 months ago
Manama, Bahrain Z Global Full timeThe Role - Within the frames of the Company’s business plan and strategies and national business plan set direction for the Company in the country and develop and lead the implementation of the national Company’s business plan. - Drive traffic, increase Conversion Rate and secure reasonable profitability. - Set financial goals and develop P&L strategy in...
-
Commissioning Specialist
5 months ago
Manama, Bahrain GE Renewable Energy Full time**Job Description Summary**: The Commissioning Specialist is responsible to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services...
-
Head of Customer Due Diligence and Screening Unit
3 months ago
Manama, Bahrain eFinancialCareers Full timeThe candidate will be managing the Customer Due Diligence (CDD) and Screening procedures efficiently and accurately across all business lines. The role holder is responsible for developing procedures and workflows for all CDD and screening processes (including extended and simplified CDD). Moreover, handling all onboarding and periodic CDD reviews in...
-
Operations Manager
5 months ago
Manama, Bahrain Alzayani Investments Full time**Purpose of the job**: You lead and manage the Company and implement the Company’s concept to reach the goal at national level and support the Company’s position as a leader. **Duties and Responsibilities**: - Within the frames of the Company’s business plan and strategies and national business plan set direction for the Company in the country and...
-
Customer Enquiry Advisor
5 months ago
Manama, Bahrain DHL Full time**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that...
-
Operational Manager
6 months ago
Manama, Bahrain Talent Pal Full timeWithin the frames of the Company’s business plan and strategies and national business plan set direction for the Company in the country and develop and lead the implementation of the national Company’s business plan. - Drive traffic, increase Conversion Rate and secure reasonable profitability. - Set financial goals and develop P&L strategy in agreement...