Kitchens - Dispatch Support Lead

5 days ago


Manama, Bahrain Talabat Full time

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

What's On Your Plate?- Receive calls and record significant information- Address problems and requests by transmitting information or providing solutions- Receive and dispatch orders for deliveries- Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations- Monitor the route and status of field units to coordinate and prioritize their schedule- Provide field units with information about orders, traffic, obstacles and requirements- Enter data in computer system and maintain logs and records of calls, activities and other information

What Did We Order?

Must have- Microsoft Office: Word, Excel- Open to feedback and personal and professional improvement- Demonstrates punctuality, reliability, and sound judgement- Ability to multitask in a fast-paced environment

Nice to have- Emerging expertise in cloud kitchens- Experience in a similar industry/environment- F&B industry experience


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