Front Desk Agent

9 months ago


Manama, Bahrain Talent Pal Full time

A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

**What will I be doing?**

As a Front Desk Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Desk Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

**What are we looking for?**

Front Desk Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

This job has been sourced from an external job board.


  • Front Desk Agent

    9 months ago


    Manama, Bahrain Hilton Full time

    A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As a Front Desk Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Front Desk Agent

    1 week ago


    Manama, Bahrain Accor HQ Full time

    **Front Desk Agent** First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. **What is in it for you**: - Employee benefit card offering discounted rates at Accor worldwide - Learning programs through our...

  • Front Desk

    9 months ago


    Manama, Bahrain S Plaza Suites Hotel Full time

    Experienced Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

  • Front Desk Agent

    5 days ago


    Manama, Bahrain IHG Full time

    **About us** Do you have the passion to always put the guest at the center of everything you do creating the warm atmosphere that makes guests feel at home away from home? You might be the experienced** Front Desk Agent** we are looking for to join our InterContinental Regency Bahrain team! As the world's largest family of luxury hotels, we all take great...

  • Front Desk Agent

    24 hours ago


    Manama, Bahrain Emprego BH Full time

    **About Us** Do you have the passion to always put the guest at the center of everything you do creating the warm atmosphere that makes guests feel at home away from home? You might be the experienced** Front Desk Agent** we are looking for to join our InterContinental Regency Bahrain team! As the world's largest family of luxury hotels, we all take great...

  • Front Desk Agent

    2 months ago


    Manama, Bahrain Hilton Full time

    Front Desk Agent A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through...

  • Front Desk Supervisor

    4 weeks ago


    Manama, Bahrain Hilton Full time

    Front Desk Supervisor A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various...

  • Front Desk Agent

    2 months ago


    Manama, Bahrain Cluster Inter. Hotels Full time

    Greet and welcome guests as soon as they arrive at the office - Direct visitors to the appropriate person and office - Answer, screen and forward incoming phone calls - Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) - Receive, sort and distribute daily mail/deliveries - Maintain...

  • Front Desk Agent

    2 weeks ago


    Manama, Bahrain Reef Island Full time

    1- Maintain safe and clean reception area by complying with company procedures, rules and regulations 2- Welcome guests by greeting them, in person or on the telephone; answering or referring inquiries as appropriate, and take adequate messages when required 3- Administer all hotel reservations, cancellations and no-shows, in line with company policy 4-...

  • Front Office Agent

    4 days ago


    Manama, Bahrain Onyx By Rotana Full time

    We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward. As a Front Office Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such...

  • Front Desk Associate

    8 months ago


    Manama, Bahrain Elite Resort and Spa Full time

    Front Desk Associate/Receptionist Send your updated CV


  • Manama, Bahrain Hilton Full time

    Front Desk Receptionist A Front Desk Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Desk Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience...

  • Guest Service Agent

    4 months ago


    Manama, Bahrain Ramada by Wyndham Bahrain Full time

    We are looking for a friendly and customer-oriented Guest Service Agent who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction. Additionally, you will be...

  • Hotel Front Desk

    1 week ago


    Manama, Bahrain Adliya furnishing Full time

    Hotel experience only. Front desk needed immediately **Salary**: BD170.000 - BD190.000 per month Ability to commute/relocate: - Manama: Reliably commute or planning to relocate before starting work (preferred)

  • Front Desk Agent

    2 weeks ago


    Manama, Bahrain IHG Full time

    **About us** As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...


  • Manama, Bahrain Inova Hospitality Consultancy W.L.L Full time

    **Key Responsibilities**: - Oversee and coordinate housekeeping services for all managed properties, ensuring high standards of cleanliness and guest satisfaction. - Handle front desk duties, including guest check-ins/outs, inquiries, and providing necessary information to guests. - Manage and lead housekeeping staff, assigning tasks and conducting regular...

  • Front Desk Agent

    7 months ago


    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24044687 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management ***: Responsible for warm welcome and fond farewell processes. S/he checks-in...


  • Manama, Bahrain Leaders International Recruitment Full time

    A Well Reputed Star Hotel in Bahrain is looking for **Front Desk Receptionist **with min 3-4 years of experience.**Responsibilities**:_ - Bachelor's or higher Degree in finance or Accounting - Strong knowledge of Administration Work - Ability to be resourceful and proactive when issues arise - Strong Computer Skill - Basic Arabic And Fluent English is must -...


  • Manama, Bahrain Talent Pal Full time

    Front Desk Receptionist A Front Desk Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Desk Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience...

  • Front Desk Supervisor

    1 month ago


    Manama, Bahrain DTH Full time

    Customer Service Supervisor Wanted (Female) Register in MOL. A private hospital is seeking a skilled and experienced Customer Service Supervisor (Female) to lead our customer service team and ensure exceptional patient care. **Requirements**: - Minimum 2 years of experience in a supervisory or leadership role in customer service. - Strong leadership and...