Front Desk Agent

23 hours ago

Manama, Bahrain Marriott International, Inc Full time

**Job Number** 24071781

**Job Category** Rooms & Guest Services Operations

**Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***:
Responsible for warm welcome and fond farewell processes. S/he checks-in and checks-out hotel guests according to established hotel standards, handles cash and credit-card transactions and provides cashiering assistance to our guests. Provides information to all guest’s inquiries. Provides assistance and advises guests on reservations bookings and general information.

**The primary responsibilities of the role include**:

- Enlivens the RC Philosophy at all times
- Maintains complete knowledge at all times of the following:

- All hotel features/services, hours of operation
- All room types, numbers, layout, décor, etc.
- All room rates, special packages and promotions
- Daily house count and expected arrivals and departures
- Room availability status for any given day
- Scheduled daily group activities
- Maintains complete knowledge and comply with all hotel and departmental policies and procedures
- Handles hand over from previous shift
- Sets up workstation with necessary supplies, maintain cleanliness throughout the shift
- Accesses all functions of computer system according to established procedures and standards
- Promotes positive guest relations to all individuals approaching the front desk
- Accommodates all guest requests in a congenial manner
- Handles guest opportunities and follow the problem resolution process
- Handles check-in according to established hotel requirements
- Updates guest profile in the system
- Sets up accurate accounts for each guest checking-in according to their requirements (share with, room/tax)
- Files registration cards and vouchers in bucket
- Extends every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them
- Follows established procedures for “walking guests.”
- Accommodates room changes expediently
- Handles guest opportunities following the problem resolution process and ensuring guest satisfaction
- Coordinates with Rooms Coordinator regarding guest requests
- Takes record and relay messages accurately.
- Accepts and records wakeup call requests, deliver to PBX
- Issues safe deposit boxes to guests and ensures security of keys
- Handles traces and other hand over that needs to be followed up
- Pre-registers designated guests and prepares key packets
- Processes all check-outs according to established hotel requirements:

- Processes express check-out, if any
- Adheres to all cashiering procedures:

- Legibly documents pertinent information in hand over logbook.
- Assists PBX, Reservations, and Concierge with phone calls
- Provides guest room tours.
- Ensures safe working environment and all equipment in good working condition

**Experience**
- Must have a minimum of 1 year Front Office experience with The Ritz-Carlton or another hotel company.
- Previous cashiering experience

**Education**
- College Diploma required
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Front Desk Agent

    6 days ago

    Manama, Bahrain Hilton Full time

    A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As a Front Desk Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Front Desk Agent

    23 minutes ago

    Manama, Bahrain Accor HQ Full time

    **Front Desk Agent** First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. **What is in it for you**: - Employee benefit card offering discounted rates at Accor worldwide - Learning programs through our...

  • Front Desk Agent

    23 hours ago

    Manama, Bahrain Talent Pal Full time

    A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As a Front Desk Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Front Desk

    2 days ago

    Manama, Bahrain S Plaza Suites Hotel Full time

    Experienced Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

  • Front Desk Agent

    1 week ago

    Manama, Bahrain IHG Full time

    **About us** Do you have the passion to always put the guest at the center of everything you do creating the warm atmosphere that makes guests feel at home away from home? You might be the experienced** Front Desk Agent** we are looking for to join our InterContinental Regency Bahrain team! As the world's largest family of luxury hotels, we all take great...

  • Front Desk Agent

    1 week ago

    Manama, Bahrain Hilton Full time

    Front Desk Agent A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through...

  • Front Desk Agent

    1 week ago

    Manama, Bahrain Cluster Inter. Hotels Full time

    Greet and welcome guests as soon as they arrive at the office - Direct visitors to the appropriate person and office - Answer, screen and forward incoming phone calls - Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) - Receive, sort and distribute daily mail/deliveries - Maintain...

  • Front Desk Agent

    4 days ago

    Manama, Bahrain Reef Island Full time

    1- Maintain safe and clean reception area by complying with company procedures, rules and regulations 2- Welcome guests by greeting them, in person or on the telephone; answering or referring inquiries as appropriate, and take adequate messages when required 3- Administer all hotel reservations, cancellations and no-shows, in line with company policy 4-...

  • Front Desk Associate

    1 week ago

    Manama, Bahrain Elite Resort and Spa Full time

    Front Desk Associate/Receptionist Send your updated CV

  • Front Desk Receptionist

    6 days ago

    Manama, Bahrain Hilton Full time

    Front Desk Receptionist A Front Desk Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Desk Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience...

  • Front Desk Agent

    2 days ago

    Manama, Bahrain IHG Full time

    **About us** As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...

  • Receptionist - Front Desk Admin

    2 weeks ago

    Manama, Bahrain NEXT Car Rental Full time

    Delivery Point Logistic Services provides complete shipping and supply chain solutions to your local & international trade. Our core focus is on freight forwarding, international cargo transportation, trading of raw materials, warehousing and local courier services. **Job brief** We are looking for a Receptionist to manage our front desk on a daily basis...

  • Front Desk Receptionist

    1 week ago

    Manama, Bahrain Talent Pal Full time

    Front Desk Receptionist A Front Desk Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Desk Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience...

  • Assistant Front Office Manager

    1 week ago

    Manama, Bahrain Wyndham Hotels & Resorts Full time

    Wyndham Hotels & Resorts is now seeking Assistant Front Office Manager to join our team at Wyndham Garden in Manama,Bahrain. **Job Summary**: The Assistant Front Office Manager primary function is to assist the Duty Managers with the daily operations of the front office. He/she will act as a supervisor to all Guest Services, Concierge and Uniformed...

  • Assistant Front Office Manager

    7 days ago

    Manama, Bahrain Wyndham Hotels Full time

    Wyndham Hotels & Resorts is now seeking Assistant Front Office Manager (Arabic Speaker) to join our team at Wyndham Garden in Manama,Bahrain. **Job Summary** The Assistant Front Office Manager (Arabic Speaker) primary function is to assist the Duty Managers with the daily operations of the front office. He/she will act as a supervisor to all Guest...

  • Front Desk Agent

    23 minutes ago

    Manama, Bahrain Hilton Full time

    A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete...

  • Front Office Manager

    1 week ago

    Manama, Bahrain Elite Hospitality Group Full time

    Defining and implementing front desk objectives and procedures. - Hiring and training staff and managing the shift schedules. - Tending to guests' complaints and questions and providing exceptional customer service - Resolves guest related problems quickly, efficiently and courteously. - Ensuring that the front desk and reception area is kept clean and...

  • Front Desk Associate

    6 days ago

    Manama, Bahrain Wyndham Hotels & Resorts Full time

    Ramada by Wyndham Manama City Centre is now seeking a Front Desk Associate to join our team in Bahrain. **Job Summary**: The Front Desk Associate is responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the front desk. **Education & Experience**: - A minimum of two years in a similar role in a...

  • Reservations Agent

    23 hours ago

    Manama, Bahrain Wyndham Hotels & Resorts Full time

    Wyndham Hotels & Resorts is now seeking Reservations Agent (Arabic Speaker) to join our team at Wyndham Garden in Manama,Bahrain. **Job Summary**: The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according...

  • Front Desk Supervisor

    23 hours ago

    Manama, Bahrain Accor HQ Full time

    **Front Desk Supervisor Supervisor** Reliable and engaging. As a Rooms Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure. **What is in it for you**: - Employee benefit card offering discounted rates in Accor worldwide -...