Front Desk Agent

7 months ago

Manama, Bahrain Marriott International, Inc Full time

**Job Number** 24044687

**Job Category** Rooms & Guest Services Operations

**Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***:
Responsible for warm welcome and fond farewell processes. S/he checks-in and checks-out hotel guests according to established hotel standards, handles cash and credit-card transactions and provides cashiering assistance to our guests. Provides information to all guest’s inquiries. Provides assistance and advises guests on reservations bookings and general information.

**The primary responsibilities of the role include**:

- Enlivens the RC Philosophy at all times
- Maintains complete knowledge at all times of the following:

- All hotel features/services, hours of operation
- All room types, numbers, layout, décor, etc.
- All room rates, special packages and promotions
- Daily house count and expected arrivals and departures
- Room availability status for any given day
- Scheduled daily group activities
- Maintains complete knowledge and comply with all hotel and departmental policies and procedures
- Handles hand over from previous shift
- Sets up workstation with necessary supplies, maintain cleanliness throughout the shift
- Accesses all functions of computer system according to established procedures and standards
- Promotes positive guest relations to all individuals approaching the front desk
- Accommodates all guest requests in a congenial manner
- Handles guest opportunities and follow the problem resolution process
- Handles check-in according to established hotel requirements
- Updates guest profile in the system
- Sets up accurate accounts for each guest checking-in according to their requirements (share with, room/tax)
- Files registration cards and vouchers in bucket
- Extends every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them
- Follows established procedures for “walking guests.”
- Accommodates room changes expediently
- Handles guest opportunities following the problem resolution process and ensuring guest satisfaction
- Coordinates with Rooms Coordinator regarding guest requests
- Takes record and relay messages accurately.
- Accepts and records wakeup call requests, deliver to PBX
- Issues safe deposit boxes to guests and ensures security of keys
- Handles traces and other hand over that needs to be followed up
- Pre-registers designated guests and prepares key packets
- Processes all check-outs according to established hotel requirements:

- Processes express check-out, if any
- Adheres to all cashiering procedures:

- Legibly documents pertinent information in hand over logbook.
- Assists PBX, Reservations, and Concierge with phone calls
- Provides guest room tours.
- Ensures safe working environment and all equipment in good working condition

**Experience**
- Must have a minimum of 1 year Front Office experience with The Ritz-Carlton or another hotel company.
- Previous cashiering experience

**Education**
- College Diploma required
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Front Desk Agent

    8 months ago

    Manama, Bahrain Hilton Full time

    A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As a Front Desk Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Front Desk Agent

    8 months ago

    Manama, Bahrain Talent Pal Full time

    A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As a Front Desk Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Front Desk

    8 months ago

    Manama, Bahrain S Plaza Suites Hotel Full time

    Experienced Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

  • Front Desk Agent

    4 weeks ago

    Manama, Bahrain Hilton Full time

    Front Desk Agent A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through...

  • Front Desk Agent

    4 weeks ago

    Manama, Bahrain Cluster Inter. Hotels Full time

    Greet and welcome guests as soon as they arrive at the office - Direct visitors to the appropriate person and office - Answer, screen and forward incoming phone calls - Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) - Receive, sort and distribute daily mail/deliveries - Maintain...

  • Front Desk Supervisor

    2 weeks ago

    Manama, Bahrain Hilton Full time

    Front Desk Supervisor A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various...

  • Guest Service Agent

    3 months ago

    Manama, Bahrain Ramada by Wyndham Bahrain Full time

    We are looking for a friendly and customer-oriented Guest Service Agent who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction. Additionally, you will be...

  • Front Desk Receptionist

    4 months ago

    Manama, Bahrain Hilton Full time

    Front Desk Receptionist A Front Desk Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Desk Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience...

  • Front Desk Associate

    7 months ago

    Manama, Bahrain Elite Resort and Spa Full time

    Front Desk Associate/Receptionist Send your updated CV

  • Housekeeping Supervisor

    2 weeks ago

    Manama, Bahrain Inova Hospitality Consultancy W.L.L Full time

    **Key Responsibilities**: - Oversee and coordinate housekeeping services for all managed properties, ensuring high standards of cleanliness and guest satisfaction. - Handle front desk duties, including guest check-ins/outs, inquiries, and providing necessary information to guests. - Manage and lead housekeeping staff, assigning tasks and conducting regular...

  • Front Desk Receptionist

    3 months ago

    Manama, Bahrain Talent Pal Full time

    Front Desk Receptionist A Front Desk Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Desk Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience...

  • Front Desk Receptionist

    6 months ago

    Manama, Bahrain Leaders International Recruitment Full time

    A Well Reputed Star Hotel in Bahrain is looking for **Front Desk Receptionist **with min 3-4 years of experience.**Responsibilities**:_ - Bachelor's or higher Degree in finance or Accounting - Strong knowledge of Administration Work - Ability to be resourceful and proactive when issues arise - Strong Computer Skill - Basic Arabic And Fluent English is must -...

  • Front Desk Supervisor

    2 weeks ago

    Manama, Bahrain DTH Full time

    Customer Service Supervisor Wanted (Female) Register in MOL. A private hospital is seeking a skilled and experienced Customer Service Supervisor (Female) to lead our customer service team and ensure exceptional patient care. **Requirements**: - Minimum 2 years of experience in a supervisory or leadership role in customer service. - Strong leadership and...

  • Front Desk Receptionist- Hotels

    3 months ago

    Manama, Bahrain Cluster Inter. Hotels Full time

    Welcome and check-in guests, making a warm and professional first impression - Kindly and promptly address guest inquiries, requests, and concerns - Provide information about hotel services, amenities, and local attractions - Coordinate with other hotel departments to fulfill guest needs and requests - Manage reservations, cancellations, and room...

  • Front Office Executive

    7 months ago

    Manama, Bahrain JC Group Full time

    RESPONSIBILITES Ensures front desk is tidy and presentable with all necessary material (pens, forms, paper etc.). - Greets and welcome guests/ residents, ensuring entering details of guests & monitoring their movement within the premises. - Answers questions and address complaints, providing solution/ advise at the first instance. - Keep up-to-date...

  • Guest Relations Agent

    4 weeks ago

    Manama, Bahrain Hilton Full time

    Guest Relations Agent A Guest Relations Agent engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Agent is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Agent, you will serve on the...

  • Front Office Supervisor

    6 months ago

    Manama, Bahrain Nordic Holdings Full time

    with opera system knowledge 5 star hotel experience To supervise and assist in the cashiering procedures during the shift.To check credit limit report and follow up accordingly Performs all jobs within the Front Desk, AYS/Switchboard and Concierge/Guest Services as necessary Temporarily functions in place of the Front Office Manager in his/her...

  • Front Office Supervisor

    8 months ago

    Manama, Bahrain Hilton Full time

    Front Office Supervisor A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the...

  • Front Desk Associate

    6 months ago

    Manama, Bahrain Wyndham Hotels & Resorts Full time

    Ramada by Wyndham Manama City Centre is now seeking a Front Desk Associate to join our team in Bahrain. **Job Summary**: The Front Office Associate is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. **Education &...

  • Front Office Supervisor

    7 months ago

    Manama, Bahrain Hilton Full time

    A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A...