Executive Assistant Manage of Food
8 months ago
immediately joining
hospitality experience
- Knows the business and keeps abreast of competition and customer trends, new products and legislation. Consults direct reports on operations needs and opportunities. Identifies and communicates potential new revenue opportunities to the hotel department heads influencing the development of plans to tap those opportunities.
- Manages multiple disciplines under F&B to continually drive total hotel revenue, maximise profitability, and improve colleague and guest engagement while supporting Rotana Earth initiatives and Rotana’s expansion by developing Talent Pipeline.
- Maintains high performance levels in the department by setting SMART goals and expectations in line with company priorities and hotel goals.
- Embraces the Rotana values and emphasizes the importance of the company’s values on a daily basis. Models desired service behaviours in all interactions with guests and colleagues.
- Is highly visible and interacts with guests including meeting planners on a daily basis to obtain feedback on sales efforts, service levels, and overall satisfaction and to build long term relationships. Proactively develops and maintains effective relationships with internal and external key patrons, effectively responds to and resolves guest problems and complaints in a timely manner.
- Reviews comment cards, Rotana Guest Satisfaction survey results, and other data to identify areas for improvement in relation to service, products and promotions. Reviews findings with Food & Beverage team and ensures appropriate corrective action is taken.
- Observes behaviours, and provides timely feedback to individuals and/or leaders to ensure continuous improvement of service performance.
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