Data Center Operator

1 week ago


Manama, Bahrain Computer World International Co. Ltd. WLL Full time

Job description

To support the Data Center (24x7 on shift basis) and maintain high quality and professional standard, by the following means:
2. Troubleshoots issues that may cause system outages & report on any issues to support groups when necessary. Initiates corrective action promptly. Interfaces with necessary customers and/or business support groups and escalates issues to appropriate persons accordingly.

3. Monitor and verify the UPS, Fire Alarms, Generators, Air conditioning functional in Data Center. Monitors the physical environment in which computer systems are housed. Ensures the security of the environment, and that the environment is adequate for optimal system performance. If not, co-ordinate with support groups to get them working.

4. Receive, monitor and process all batch processing tasks for failures and scheduling problems jobs in IT environments.

6. Execute and monitor all data center scheduled activities and jons

7. Act as first level Service Desk support to solve certain technical and/or customer problems within scope of defined standards. Log and classify received Incidents, Undertake an immediate effort in order to restore a failed IT Service as quickly as possible.

8. Handle incidents and keep all concerned parties informed about status at agreed intervals.

9. Pick up the customers calls from the GF community in timely, pleasant and professional manner. Resolve customer reported IT problems remotely as being first line support and provide proper guidence to callers inquiries.

10. Use of the current Service Desk software for logging, resolving, transferring, updating and closing of the service requests and Incidents from the users.

11. Following the process and procedure in place and recommending any required changes based on experience in handling and reported issues.

12. Ability to handle multi-task and support various users at once. Must be capable of following a job to completion.

**Data Center Operator**

**1. Skills**:
a. Essential (Minimum)

i. Very good command in English (Both writing & speaking).

ii. Customer service awareness and skills.

b. Desirable (Optional)

i. Fluent in English

ii. Business Professional Language

**2. Knowledge**

a. Essential (Minimum)

i. Essential IT technical skills

ii. Installation/Configuration/Support

b. Desirable (Optional)

i. Advanced IT techincal skills

ii. Able to resolve IT issues efficiently

iii. Ability to make quick decisions on problem resolution

iv. Analytical and techincal troubleshooting skills

**3. Qualifications and Experience**

a. Essential (Minimum)

i. University Degree in IT from a recognized university or institution

b. Desirable (Optional)

iv. IT certification

v. A minimum 1 year of work experience in IT

vi. A job that involves interacting with customers

**4. Personal Attributes**

a. Essential (Minimum)

i. Strong personality

ii. User friendly

iii. Patient and flexible attitude

iv. Sense of commitment

b. Desirable (Optional)

i. Excellent Communication and Inter personal skills

ii. Mature, professional attitude with strong work ethic

iii. Attention to detail and accuracy and the ability to manage multiple tasks simultaneously

iv. Handle work pressure

**Job Types**: Full-time, Permanent

**Salary**: BD460.000 per month

**Job Types**: Full-time, Permanent

**Salary**: BD460.000 per month

**Job Types**: Full-time, Permanent

**Salary**: BD460.000 per month



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