Contact Center Manager

A BPO (Business Process Outsourcing) Contact Center Manager is responsible for overseeing the day-to-day operations of client projects in a BPO environment. The Contact Center Manager manages a team of managers and ensures that service level agreements are met or exceeded. **Key Responsibilities**: - ** Team Management**: Recruit, train, and develop a team...

**Job Summary**: Operations Manager in BPO is responsible for overseeing the day-to-day operations of client projects in a BPO environment. The Contact Center Manager manages a team of managers and ensures that service level agreements are met or exceeded. **Key Responsibilities**: **Team Management**: Recruit, train, and develop a team of customer service...

We are seeking a motivated individual to join our team as a Contact Center Agent, specifically responsible for providing chat support. As a Contact Center Agent, you will be the first point of contact for customers seeking assistance through our chat platform. You will handle customer inquiries, provide support, and ensure a positive customer...

**All applicants must be currently based in Bahrain and have experience in a healthcare setting.** **Summary of Job**: - Is responsible for managing the medical center affairs. - Is responsible for the administrative duties of the medical center. - Is tasked with greeting and accommodating all patients and visitors and ensuring that their visit to the...

We are seeking an experienced Business Support Executive to join our team. The Business Support Executive shall be responsible for the following: - Understand, accept and be responsible to ensure the SLA parameters set by Management are being met. - Ensure that orders are processed, and complaints are handled in accordance with set KPIs - Liaise with other...

Job Description: - Develop objectives for the call center’s day-to-day activities - Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) - Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.) - Assume responsibility of budgeting and tracking expenses - Hire, coach...

Summit Technologies, Inc. has a position for a Data Center Communications Specialist. In this position, you will be responsible for planning, coordinating and carrying out the implementation and support of IT networking hardware within a data center. This includes facility management responsibilities which comprise of understanding data center communications...

Summit Technologies, Inc. has a position for a Data Center Deployment Technician. In this position, you will be coordinating and carrying out the implementation and support of computer hardware within a data center. This includes facility management responsibilities which comprise of understanding data center infrastructure items such as computer hardware,...

Summit Technologies, Inc. has a position for a Data Center Hardware Technician. In this position, you will lead a small team in planning, coordinating and carrying out the implementation and support of computer hardware within a data center. This includes facility management responsibilities which comprise of understanding data center infrastructure items...

Job Ref: - 10021283 - Location: - Manama-Bahrain - Category: - Advising and Enrollment - Type: - Full time **Program and National Test Center Coordinator** **UMGC Europe** **Location: Manama, Bahrain** **Category: Overseas Contingent III, (100%, Full-Time), Grade 003** University of Maryland Global Campus (UMGC) Europe seeks a Program and National...

Job Description: - Takes orders by obtaining and verifying information. - Enters orders by transmitting information. - Provides product/service information by answering questions; offering assistance. - Maintains call center database by entering and verifying information; updating contact log. - Improves quality results by recommending changes. - Keeps...

You must be a US Citizen with an active DoD Secret clearance. This on-site position is in Manama, Bahrain. **Responsibilities**: - Network/communications hardware installation, integration, and configuration. - Physically install cable switches, routers, firewalls, Virtual Private Network (VPN) hardware, console interfaces, racks, and other associated...

Job Responsibilities: - MUST Have a previous experience in restaurant call center or same. - Able speak english and arabic with good communication skills. - Speed of answer effectively and efficiently. - Successful resolution of customer inquiries or complaints during the initial contact with the proper training. - Properly identify the complaints or...

**Duties and Responsibilities** - Continuously monitor real-time contact center metrics, including call volumes, chat volumes, agent availability, and Interval Compliance adherence - Set up and manage real-time alerts for deviations from established performance thresholds. Respond promptly to these alerts to mitigate any potential issues - Allocate resources...

**All applicants must be currently based in Bahrain and be fluent in Arabic and English.** **Summary of Job**: - Is responsible for overseeing the social media operations of the medical center. - Is tasked with managing the Instagram, WhatsApp and other social media accounts of the medical center. **Main responsibilities**: - Contributes to marketing...

**About Us**: Reboot Monkey is a leading provider of IT solutions and services, working with clients across the globe. We are seeking skilled and reliable Freelance Data Center Technicians to join our team. If you are a seasoned professional with expertise in data center operations and looking for flexible work opportunities, we’d love to hear from...

Job Ref: 10021283 **Location**: Manama-Bahrain Category: Advising and Enrollment Type: Full time **Program and National Test Center Coordinator** **UMGC Europe** **Location: Manama, Bahrain** **Category: Overseas Contingent III, (100%, Full-Time), Grade 003** University of Maryland Global Campus (UMGC) Europe seeks a Program and National Test Center...

**Job Summary**: The Contact Center Operations Supervisor is responsible for overseeing the day-to-day operations and performance of a team of contact center agents. They ensure the efficient and effective delivery of customer service and support, while also driving continuous process improvements and staff development. **Key Responsibilities**: - Manage...

**Job Summary**: The Contact Center Operations Supervisor is responsible for overseeing the day-to-day operations and performance of a team of contact center agents. They ensure the efficient and effective delivery of customer service and support, while also driving continuous process improvements and staff development. **Key Responsibilities**: - Manage...

**Responsibilities**: Manage and oversee a team of contact center agents, including scheduling, monitoring performance, and providing coaching and feedback. Develop and implement strategies to optimize contact center productivity, efficiency, and customer satisfaction metrics. Continuously analyze contact center data and identify opportunities for process...