Contact Center Manager

A BPO (Business Process Outsourcing) Contact Center Manager is responsible for overseeing the day-to-day operations of client projects in a BPO environment. The Contact Center Manager manages a team of managers and ensures that service level agreements are met or exceeded. **Key Responsibilities**: - ** Team Management**: Recruit, train, and develop a team...

**Job Summary**: Operations Manager in BPO is responsible for overseeing the day-to-day operations of client projects in a BPO environment. The Contact Center Manager manages a team of managers and ensures that service level agreements are met or exceeded. **Key Responsibilities**: **Team Management**: Recruit, train, and develop a team of customer service...

We are seeking a motivated individual to join our team as a Contact Center Agent, specifically responsible for providing chat support. As a Contact Center Agent, you will be the first point of contact for customers seeking assistance through our chat platform. You will handle customer inquiries, provide support, and ensure a positive customer...

Join a regional team of contact center agents delivering customer service, sales and support from the comfort of your home. - Select the work schedule that fits with your lifestyle - Enjoy being independent contractor with Gulf CX - Grow your skillsets to get more advanced projects with higher pay **What do you need to get started?** - A quiet place to work...

**All applicants must be currently based in Bahrain and have experience in a healthcare setting.** **Summary of Job**: - Is responsible for managing the medical center affairs. - Is responsible for the administrative duties of the medical center. - Is tasked with greeting and accommodating all patients and visitors and ensuring that their visit to the...

The Role Connect6 Group is a Canadian based company based in Toronto with an office presence in GCC countries. We are looking to expand our Call Center operations in GCC to work with Canadian based programs through outbound calling. We are looking for an experienced Call Center Sales Manager to join our GCC team. As a Sales Manager, you will be responsible...

We are seeking an experienced Business Support Executive to join our team. The Business Support Executive shall be responsible for the following: - Understand, accept and be responsible to ensure the SLA parameters set by Management are being met. - Ensure that orders are processed, and complaints are handled in accordance with set KPIs - Liaise with other...

Job Description: - Develop objectives for the call center’s day-to-day activities - Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) - Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.) - Assume responsibility of budgeting and tracking expenses - Hire, coach...

**About the Training Specialist position**: We are looking for a skilled Training Specialist who will enhance the competencies of individual employees by organizing training programs that will boost their workplace performance in alliance with our company's core values. Your duties will include performing training needs assessments, designing and delivering...

Summit Technologies, Inc. has a position for a Data Center Communications Specialist. In this position, you will be responsible for planning, coordinating and carrying out the implementation and support of IT networking hardware within a data center. This includes facility management responsibilities which comprise of understanding data center communications...

Summit Technologies, Inc. has a position for a Data Center Deployment Technician. In this position, you will be coordinating and carrying out the implementation and support of computer hardware within a data center. This includes facility management responsibilities which comprise of understanding data center infrastructure items such as computer hardware,...

Summit Technologies, Inc. has a position for a Data Center Hardware Technician. In this position, you will lead a small team in planning, coordinating and carrying out the implementation and support of computer hardware within a data center. This includes facility management responsibilities which comprise of understanding data center infrastructure items...

**Our client a cleaning service company is looking for CUSTOMER SERVICE/CALL CENTER AGENT.** **RESPONSIBILITIES**: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive...

Job Ref: - 10021283 - Location: - Manama-Bahrain - Category: - Advising and Enrollment - Type: - Full time **Program and National Test Center Coordinator** **UMGC Europe** **Location: Manama, Bahrain** **Category: Overseas Contingent III, (100%, Full-Time), Grade 003** University of Maryland Global Campus (UMGC) Europe seeks a Program and National...

Job Description: - Takes orders by obtaining and verifying information. - Enters orders by transmitting information. - Provides product/service information by answering questions; offering assistance. - Maintains call center database by entering and verifying information; updating contact log. - Improves quality results by recommending changes. - Keeps...

**Duties and Responsibilities** - Continuously monitor real-time contact center metrics, including call volumes, chat volumes, agent availability, and Interval Compliance adherence - Set up and manage real-time alerts for deviations from established performance thresholds. Respond promptly to these alerts to mitigate any potential issues - Allocate resources...

Job Ref: - 10015320 - Location: - Manama-Bahrain - Category: - Advising and Enrollment - Type: - Full time **Program and National Test Center Coordinator** **Location: Manama Education Center, Manama, Bahrain** Overseas Contingent III, (100%-Time), Grade 003 University of Maryland Global Campus (UMGC) Europe seeks a Program and National Test Center...

Job Description & Specification: - S/He should an **Arabic speaker** who has experience of managing contact centres of around 100 people, ideally managing multiple workstreams. - They should be experienced in balancing **qualitative and quantitative performance metrics**. Experience in delivering **strong Customer Experience** results is very important. -...

You must be a US Citizen with an active DoD Secret clearance. This on-site position is in Manama, Bahrain. **Responsibilities**: - Network/communications hardware installation, integration, and configuration. - Physically install cable switches, routers, firewalls, Virtual Private Network (VPN) hardware, console interfaces, racks, and other associated...

**About Us**: Reboot Monkey is a leading provider of IT solutions and services, working with clients across the globe. We are seeking skilled and reliable Freelance Data Center Technicians to join our team. If you are a seasoned professional with expertise in data center operations and looking for flexible work opportunities, we’d love to hear from...