Contact Center Manager

**Job Summary**: Operations Manager in BPO is responsible for overseeing the day-to-day operations of client projects in a BPO environment. The Contact Center Manager manages a team of managers and ensures that service level agreements are met or exceeded. **Key Responsibilities**: **Team Management**: Recruit, train, and develop a team of customer service...

We are seeking a motivated individual to join our team as a Contact Center Agent, specifically responsible for providing chat support. As a Contact Center Agent, you will be the first point of contact for customers seeking assistance through our chat platform. You will handle customer inquiries, provide support, and ensure a positive customer...

Join a regional team of contact center agents delivering customer service, sales and support from the comfort of your home. - Select the work schedule that fits with your lifestyle - Enjoy being independent contractor with Gulf CX - Grow your skillsets to get more advanced projects with higher pay **What do you need to get started?** - A quiet place to work...

The Role Connect6 Group is a Canadian based company based in Toronto with an office presence in GCC countries. We are looking to expand our Call Center operations in GCC to work with Canadian based programs through outbound calling. We are looking for an experienced Call Center Sales Manager to join our GCC team. As a Sales Manager, you will be responsible...

Job Description: - Develop objectives for the call center’s day-to-day activities - Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) - Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.) - Assume responsibility of budgeting and tracking expenses - Hire, coach...

**About the Training Specialist position**: We are looking for a skilled Training Specialist who will enhance the competencies of individual employees by organizing training programs that will boost their workplace performance in alliance with our company's core values. Your duties will include performing training needs assessments, designing and delivering...

Job Ref: - 10021283 - Location: - Manama-Bahrain - Category: - Advising and Enrollment - Type: - Full time **Program and National Test Center Coordinator** **UMGC Europe** **Location: Manama, Bahrain** **Category: Overseas Contingent III, (100%, Full-Time), Grade 003** University of Maryland Global Campus (UMGC) Europe seeks a Program and National...

Job Description: - Takes orders by obtaining and verifying information. - Enters orders by transmitting information. - Provides product/service information by answering questions; offering assistance. - Maintains call center database by entering and verifying information; updating contact log. - Improves quality results by recommending changes. - Keeps...

**All applicants must be currently based in Bahrain and be fluent in Arabic and English.** **Summary of Job**: - Is responsible for overseeing the social media operations of the medical center. - Is tasked with managing the Instagram, WhatsApp and other social media accounts of the medical center. **Main responsibilities**: - Contributes to marketing...

Data Direct Bahrain Solutions W. L. L, Bahrain Continuously monitor real-time contact center metrics, including call volumes, chat volumes, agent availability, and Interval Compliance adherence Set up and manage real-time alerts for deviations from established performance thresholds. Respond promptly to these alerts to mitigate any potential issues Allocate...

We are currently looking for a Contact Center Advisor for an active project. **Job Role is as follows**: - Working in 8 hour shifts between 10 AM and 2 AM. (Timings may change in the Holy Month of Ramadan to evenings only) - Working 6 days a week with 1 Weekly Off any one day of the week. - Working from office. (No work from home) **Job Responsibilities...

**Job Summary**: The Contact Center Operations Supervisor is responsible for overseeing the day-to-day operations and performance of a team of contact center agents. They ensure the efficient and effective delivery of customer service and support, while also driving continuous process improvements and staff development. **Key Responsibilities**: - Manage...

**Responsibilities**: Manage and oversee a team of contact center agents, including scheduling, monitoring performance, and providing coaching and feedback. Develop and implement strategies to optimize contact center productivity, efficiency, and customer satisfaction metrics. Continuously analyze contact center data and identify opportunities for process...

**Call Center Representative responsibilities include**: **Responsibilities** - Manage large amounts of inbound and outbound calls in a timely manner - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable relationships and...

**Job Objective**: To coordinate all customer care related activities, to ensure that customer care is delivered to the highest degree possible. Job Specification Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems Fulfills requests by clarifying desired...

Job Description & Specification: - S/He should an **Arabic speaker** who has experience of managing contact centres of around 100 people, ideally managing multiple workstreams. - They should be experienced in balancing **qualitative and quantitative performance metrics**. Experience in delivering **strong Customer Experience** results is very important. -...

Job Ref: 10016278 **Location**: Manama-Bahrain Category: Advising and Enrollment Type: Full time **Program National Test Center Coordinator** **UMGC Europe** **Location: Manama (Bahrain)** **Overseas Contingent III, (100% FTE, Full-Time), Grade 003** University of Maryland Global Campus (UMGC) Europe seeks a Program and National Test Center...

We are looking for a professional call center representative to provide outstanding service to the customers by answering questions, handling complaints, and troubleshooting problems with different products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive...

We are looking for a professional call center representative to provide outstanding service to the customers by answering questions, handling complaints, and troubleshooting problems with different products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive...

Job SummaryWe are seeking a skilled Electro-Mechanical Data Center Engineer to oversee the design, installation, and maintenance of electrical and mechanical systems within data centers.Main ResponsibilitiesReview and verify design drawings and technical documents related to electrical systems.Assist in project planning, scheduling, and manpower...