Online Banking
1 day ago
Experience in online banking preferred (Internet & Mobile Banking)
- Excellent communication skills
- Bachelor's Degree mandatory
- **Brief JD - **_
- **Customer Servicing for Business Online Banking (BOB) -**_
- Ensures all complaints are resolved at the right level for superior customer experience
- Ensures update of all logs appropriately in accordance with policies and procedures of the Bank
- Assists in sharing of calling information with respective departments and/or relationship managers for expected support
- Coordinate with commercialization team for any updates / issues related to customer setup
- Interact with other departments (e.g. IT / Ops / CPD etc) in case required for the support of the customer
- Assist the customers with necessary service request forms to amend the configuration maintained on the BoB
- Do the necessary follow up with other departments (RM / Operations / IT etc) to get the necessary requests / service issues resolved
- Escalate the issues wherever deemed necessary to make sure the customer is not affected
- **Testing & Integration -**_
- Participate in the testing activities to enhance the platform or test the new feature / functionalities introduced on the Bob platform
- Ensures that any issue reported by customer is verified and the appropriate bug is raised with IT / Ops or other team for resolution
- Necessary follow up to be done with IT / Ops or other departments who need to be involved for bug fixing
- Carry out the testing making sure the bug is closed with all possible scenario’s / parameters involved in the process
- Verify the production environment after movement of bug fix by IT
- Maintain the proper log of the activities performed and issues closed
- Prepare & Review the test cases whenever required
- Interact with vendors for testing / development requirements
- Coordination with other departments for the purpose of testing & integration
**Job Type**: Contract
Contract length: 12 months
**Salary**: BD700.000 - BD900.000 per month
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