Information Technology Specialist
2 weeks ago
**VAM Systems** is a Business Consulting, IT Solutions and Services company.
**VAM Systems **is currently looking for **Information Technology Specialist **for our **Bahrain **operations with the following skillsets & terms and conditions:
**Professional Skills/Experience**:
Bachelor’s degree in computer science, Information Technology, or any related field from an accredited institution.
- 10+ years, experience in support desk for Microsoft and non-Microsoft onsite support.
- Resolve basic issues related to IT infrastructure & Network.
- Active participation in all on going and upcoming IT projects.
- Coordination with the clients and suppliers for IT requirements.
- Project management skills.
- Takes accountability and responsibility of the department overall services.
- Providing technical support, documents & reports, and feed backs for the IT projects.
- Effective communication skills are required.
**Required Advanced Technical Proficiencies and Duties**:
**Provide technical services for the following areas**:
- Advanced working knowledge of Office 365 Admin Center.
- Upgrade any of the current system (Cortex, Qualys, Snip IT, Clients OS, etc.).
- Microsoft related technologies: Windows 11, Microsoft 365 Apps (Desktop, Web, Mobile) Office 365, Visio, MS Teams.
- Advanced knowledge of BioTime, Suprema Access Control and Time Attendance System.
- Manage Multifunction, Personal & other Printers.
- General knowledge of Active directory 2022 and Azure Active directory.
- Experience in mailbox and OneDrive Backup using Veritas SaaS backup Utility.
- Configuring the SIP phones and coordinating with the Cloud Telephony provider
(adding/removing/renaming extensions & other issues).
- Manage daily ticket queues and schedule to ensure all assigned tickets are resolved.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Document technical knowledge in the form of notes and manuals.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Report any security issues to the concerned staff.
- Manage IT Asset.
**Terms and conditions**
**Joining time frame: (15 - 30 days)
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