Customer Service Agent

4 days ago


Hidd, Bahrain DSV Full time

Job Req Number: 74234
Time Type: Full Time

Job Purpose:
To coordinate with the Client / Client Representatives for transactional requirements and to ensure vide coordination with the Planning Officer and the Transport Coordinators that the client orders are fulfilled well within the parameters of the Service Level Agreement.

Accountabilities:

- Regularly coordinates with the Clients/Client Representatives for availing their requirements.
- Forwarding WMS generated documents to the warehouses vide the Transport Coordinators.
- Clarifying issues related to the integrity of WMS by all concerned.
- Compiling data to be finally transmitted onwards for stock replenishment
- Regulating along with the Stock Controllers that data entered on WMS is accurate& up to date
- Forwarding receipt confirmation for inbound to customer on a regular basis, updating hold status as per - customer request and performing QC on all receipt confirmation reports.
- Liaise between client representatives and warehouse for substitute products for outbound. - Furnishes the Line Manager onwards, with reports regularly.
- Daily generation of transactional documents and relaying these to all concerned ASAP. - Updating the system or ensuring data updated on the system is accurate.
- Verifying the TOS and KPI’s daily. - Coordinating with Operations / Transport Coordinators to clarify client queries in the absence of the Planning Officer.
- Coordinates with the Stock Controllers on matters of system and operational anomalies and stock replenishments
- Furnishing Monthly/Weekly Inventory Balance/Expiry reports to the clients

**DSV - Global Transport and Logistics**

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 90 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.



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