General Manager

7 months ago

Manama, Bahrain Domo Ventures W.L.L. Full time

**GENERAL MANAGER**

**Role**:

- Manage all the financial activity budgeting and cost control
- Maximize revenue opportunities
- Exceed guest expectations
- Develop a high-performing team committed to delivering clear goals following Company's incentives
- Supervise the team, hours worked, new hiring, and resignation
- Selection interview, team training, onboarding, and development plans
- Control and verification of KPI
- Protect the health, safety, and well-being of guests and colleagues
- Actively working with the marketing department to grow in social media, be visible and competitive in the local market
- Improve the company experience and service using the feedback on review sites, and make sure to reply to them

**Operations**
- Monitor staff schedules to program the shifts accordingly throughout the week and control the wages
- Make sure your building is in good repair, maintain the workplace and any equipment so that it is safe and works efficiently
- Schedule weekly marketing meetings to grow on the online platforms, keeping an eye on the Local competitors and the Restaurant's specific area
- Analysis of the trend and adaption to the Local market, always be aware of the Calendar's events and public holidays
- Schedule weekly manager meetings (FOH and BOH) to create a proactive environment
- Ensure that Restaurant Managers follow opening and closing procedures
- Ensure that staff is always wearing the correct uniform, also following company's grooming standards
- Ensure each manager shift is reviewed and handovers/briefings are carried out daily at the established timing
- Coordinate restaurant operations during each shift.
- Ensure Restaurant Managers follow the practice and completion of cleaning schedules, with the checklists of each department

**Overview and strategy**
- Assist in the training of all employees, ensuring that they have the necessary skills to perform their duties with maximum efficiency, including reaching the incentives
- Ensure following a specific appraisal system, to refine the Team's performances
- Design with the HR department a development plan for each of your employees
- Follow the Manager's roadmap
- Be involved in the recruitment process.
- Ensure the staff is given appropriate and constant feedback (one-to-one chat to be carried out)
- Ensure all the essential training is completed and the new starters with management supervision

**Managing Sales and Conversion**
- Delivery of sales targets following the designated budget
- The system has to be used effectively by the team to monitor all the sales
- Conversion and maximization of the Covers

**Financial Management**
- Costs are in line with revenue without compromising the brand.
- Effective supervision of closing and reporting procedures.
- Creating and controlling annual budgeting and updating the monthly forecast with the Area Manager
- Follow-up and management of KPI's
- Track record of inventory management with Stock Take Online for the food, beverage, and OS&E
- Knowledge of basic accounting principles and practices to exceed correct food and beverage margins
- GPs Control costs without compromising standards and guest

**Customer Service**
- Manage staff performance by establishing standards and procedure
- Interact with guests to ensure all inquiries are handled promptly following the company policy
- Develop a culture of actively seeking feedback from guests regularly
- Interact with guests and ensure an efficient flow of service, following the Sequence of Service
- Reply to the online reviews

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