General Manager

7 months ago

Manama, Bahrain Wyndham Hotels & Resorts Full time

Wyndham Hotels & Resorts is now seeking a General Manager to join our team in Bahrain.

**Job Summary**:
The role holder will contribute to the performance of the hotel by leading the business forward from the front by leading by example. This role needs to ensure that at all times that the key stakeholders (Wyndham Hotels and Resorts/Ownership/Team members/Guests) are all satisfied.
- Must be able to drive yield, profitability and excellence in service standards.
- Hold property leadership team accountable for project execution, and guide their individual and professional development.
- Build strong rapport with property owners through proactive and on-going communication; as well as keep them informed of brand initiatives and guest experience

**KEY RESPONSIBILITIES**:
**DEFINE AND DELIVER AGAINST THE HOTEL’S STRATEGIC PLAN**:

- Define and deliver against the hotel’s strategic plan
- Working closely with the Regional Office, the General Manager will define and execute against a detailed strategic and budget plan for the property. This will include setting performance targets, enforcing policies, processes and procedures as well as defining the infrastructure of the hotel, particularly critical in the opening phase
- The General Manager will create a positive identity and awareness of the hotel within the city, region and country, to help ‘Grow our Iconic Brands’
- Will build and keep an excellent relationship with owners and protecting the assets and act as an extension of the WH&R Management team. Will build a strong PR presence and relationship with Media, Trade shows etc.
- Create and establish the property on defined target markets, business management and develop and fulfill the defined business plan at a hotel and company level.

**QUALITY ASSURANCE, BRAND STANDARDS AND GUEST SATISFACTION**:

- As the guardian and protector of the Wyndham brand, the General Manager will ensure that all activities are conducted within the brand standards of WH&R.
- They will also take steps to set up and initiate guest satisfaction measurement tools like Wynreview/Trip Advisor, team member awareness and operating standards and SOP’s/LSOP’s in order to ensure the highest level of performance, compliance and guest satisfaction for the property in fitting with the high standards expected in a hotel of this type.
- ‘Leverage the strength of the World’s Largest Hotel Company’, to deliver results with the Wyndham Rewards loyalty program

**FINANCE**:

- Review with the Finance Leader/HR Leader the payroll figures and challenge the HOD’s with regards to over spending and casual usage
- Be accountable for the overall performance of the hotel and will be involved in all key decisions and expenditures
- Manage the CAPEX/OPEX in alignment to the approved budget
- Have ultimate responsible for the hotel Balance Sheet /P&L and will manage the relationships with the owner and Wyndham on an ongoing basis
- Be responsible for preparing the annual budget for Wyndham and owner approval in conjunction with the relevant Exec Com
- Ensure accurate and timely reporting to the Regional Office
- Be accountable for the overall success and performance of the hotel and the delivery of operational, brand led and financial goals whilst delivering exceptional guest service and quality

**HUMAN RESOURCES**:

- Responsible for HR leadership of direct reports and their teams (recruitment and selection, performance management (Appraisal/PDP), team member development and motivation, counselling / disciplinary issues.
- Maintain and enhance the open door policy to all team members providing advice and guidance when needed in regards to their issues or concerns and/or grievances
- Ensure that the Hotel in conjunction with the HR Leader are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. i.e. AES, Success Matters, Probation reviews etc.
- Working with the Regional HR Manager and on property HR Leader ensure that the Talent Reviews are alive and active and the target audience know why they are so important
- Ensure that the Hotel is 100% compliance with all mandatory training for departments; as well as the Departmental Trainers are positively encouraged
- Review the LTO in the Hotel in conjunction with the HR Leader on property to ensure that any areas of concern and monitored and rectified.
- Conduct regular coaching sessions with HOD’s to further develop both their technical and management skills.
- Review the AES process for the hotel ensure that the follow up meetings are done and the team members have timely feedback.
- Conduct interviews for relevant roles as per the WH&R standards
- In conjunction to the HR Leader review manning and re-recruitment of all positions

**COMMUNICATION**:
As communication is key for any business meetings (or similar ones) need to happen in a regular manner:

- Conducted documented 121’s with all direct reports
- Share all relevant information with

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