Hd Coll Strategy and Governance, Wrb, Mea(Bahrain

2 days ago

Manama, Bahrain Standard Chartered Full time

**Job Summary**
- To ensure that MEA Collections & Recoveries Strategy and Governance is managed efficiently and effectively.
To enable Collections to meet business objectives, add value to the strategic direction, planning and performance of Collections function.
To enhance Collections and Recoveries capability & drive optimisation and standardisation across MEA Collections.

**Strategy**
- Leads in the development of the overall strategic direction, operating budget, delivering business objectives, and overall people management for Collections and Recoveries.
- Formulate, maintain, and execute Collections strategies, policies and procedure.
- To ensure effective portfolio monitoring mechanisms are in place, including early warning mechanisms and contingency plans
- To have an adequate and relevant Collections strategy commensurate with the size and risk of the portfolio.
- Liaise with Partnership tie-ups to ensure appropriate Collections strategies and governance framework is in place.
- Develop and execute new initiatives to achieve Collections and Recoveries target setting, LI budgeting and forecasting.
- Drives collaboration and deliver synergies across all Collections teams, Credit risk teams and stakeholders.
- Communicate, on a regular basis, to counterparts in Credit Risk functions and Business teams on market intelligence and/or significant shifts in customer segments, behavioural patterns etc to facilitate timely revisions to policies, procedures and business strategies where required.

**Business**
- To ensure effective utilization of resources with objectives of minimizing credit losses, maximizing
- recoveries and manage costs.
- Define and drive Collections and Recoveries strategy every year.
- Participate in discussion with stakeholders and support new initiatives, product launch, etc.
- Monitor complaint management, lesson learned session and manage to achieve year-end target.
- Making optimal use of all Collections tools and using analytics and data segmentation to enhance Collections efficiency.
- Introduce new tools into collections to enhance efficiency and effectiveness.
- Ensuring constant development of system capability to enhance operating process.
- To ensure that portfolio analysis conducted by the Credit team is fully leveraged for Collections activity.
- Champion continuous process improvements, up-skill Collections techniques, upgrade Collections tools, optimize Collections systems.
- Accountable for satisfactory closure of issues/gaps arising from Internal Audits, peer reviews, external vendor audits and regulatory reviews.

**Key Responsibilities**

**Processes**
- Be robust and support scale, drive standardization and automation.
- Liaise with Collections & MIS Hub where appropriate to maximise benefits of centralisation.
- Uphold customer engagement and conduct principles of ‘Treating Customers Fairly’ during customers interactions.
- To maintain the highest standard of vendor governance.
- Responsible for outsourcing matters and providing guidance to outsourcing owners on applicable policies and regulations to ensure compliance.
- Ensure timely escalation of any outsourcing risk and tabling of any new/incremental outsourcing activities to appropriate risk forum. To work with outsourcing owners to ensure adequate on-boarding due diligence, governance oversight on outsourced activities and updating of outsourcing inventory.
- Ensure adherence to the OR Assurance Framework in the identification, assessment, mitigation, and control and monitoring of risk. Ensure adequate traction, track, and follow through management actions to mitigate identified operational risks exposure.
- To identify and execute workflow re-engineering processes.
- Ensure that routines and training that reinforce compliance and adherence to key corporate, legal and regulatory initiatives.
- Socialize issues arising out of audits / control testing to ensure that learnings are disseminated.
- Coordinate complaints management for the Collections team.

**People & Talent**
- Employ, engage, and retain high quality people.
- Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
- Lead through example and build the appropriate culture and values within the Function and across the wider organization.
- Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
- Responsibility to review team structure/ capacity plans.
- To build bench-strengths and ensure succession plans are in place.

**Governance**
- To ensure that all Collections activities are carried out in compliance with the agreed standards and with due recognition of the regulatory guidelines within the country, Group Collections and the overall

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