Assistant Front Office Manager

5 hours ago


Manama, Bahrain Hilton Full time

An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

**What will I be doing?**

As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
- Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
- Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
- Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
- Act in accordance with policies and procedures when working with front of house equipment and property management systems

**What are we looking for?**

Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous supervisory experience in Front Office within the hotel/leisure/retail
- High level of IT proficiency
- High level of commercial awareness and sales capabilities
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all



  • Manama, Bahrain Talent Pal Full time

    Assistant Front Office Manager An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office...


  • Manama, Bahrain Wyndham Hotels & Resorts Full time

    Wyndham Hotels & Resorts is now seeking Assistant Front Office Manager to join our team at Wyndham Garden in Manama,Bahrain. **Job Summary**: The Assistant Front Office Manager primary function is to assist the Duty Managers with the daily operations of the front office. He/she will act as a supervisor to all Guest Services, Concierge and Uniformed...

  • Front Office Manager

    5 hours ago


    Manama, Bahrain Elite Hospitality Group Full time

    Defining and implementing front desk objectives and procedures. - Hiring and training staff and managing the shift schedules. - Tending to guests' complaints and questions and providing exceptional customer service - Resolves guest related problems quickly, efficiently and courteously. - Ensuring that the front desk and reception area is kept clean and...


  • Manama, Bahrain Esnad General Trading Full time

    A reputed company is urgently in need of Front Desk Receptionist/Office Assistant with the following qualification: - At least College graduate with Receptionist or Front office proven experience. - Proficiency in Microsoft Office. - Hands on experience with office equipment. - Solid written and verbal communication skills. - Customer service attitude,...


  • Manama, Bahrain the Grove Hotel and Conference Center Full time

    Front office supervisors can play an important role in creating a positive customer experience by ensuring that the front desk is well-staffed and equipped to handle customer requests. They can also be responsible for training other employees on how to provide excellent customer service. - Ensuring that company policies and procedures are followed by all...


  • Manama, Bahrain Hilton Full time

    Front Office Supervisor A Front Office Supervisor supervises Reception operations and sets departmental goals and targets so to ensure a continuously improving customer service experience to Guests. **What will I be doing?** As Front Office Supervisor, you will supervise Reception operations and set departmental goals and targets to ensure a continuously...

  • Duty Manager

    5 hours ago


    Manama, Bahrain Jumeirah Full time

    Duty Manager - Front Office - Jumeirah Gulf of Bahrain - (2400002T) **About Jumeirah & the Hotel**: Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah,...


  • Manama, Bahrain Hilton Full time

    A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A...


  • Manama, Bahrain Era Projects Full time

    A leading Real Estate developer company in the kingdom of Bahrain is looking for an experienced Receptionist/ Front Office Executives - Greeting and assisting of clients/ visitors in a professional and friendly manner - Direct persons to correct destination - Direct phone inquiries to the appropriate staff members - Maintain the reception area neat and...


  • Manama, Bahrain BW Suites and Spa Full time

    Proven experience as Front Desk Assistant in Bahrain. Proficient in Arabic and English Excellent knowledge of IDS Software Strong communication and people skills. Problem solving skills Customer service orientation. **Job Types**: Full-time, Permanent **Salary**: Up to BD180.000 per month **Experience**: - how many years of hotel - receptionist...


  • Manama, Bahrain EME Full time

    We are looking for a receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. **Job Requirements**: - Respond to phone and liaise with clients and other companies - General Administration and record/ file keeping - Receiving visitors at the front desk by greeting, welcoming, directing, and...


  • Manama, Bahrain ERA PROJECTS Full time

    Greeting and assisting of clients/ visitors in a professional and friendly manner Direct persons to correct destination Direct phone inquiries to the appropriate staff members Maintain the reception area neat and tidy Perform other clerical front office duties such as filing, photocopying, scanning, etc. Prepare the minutes of meetings Perform other...


  • Manama, Bahrain Asmacs Full time

    We need a front Male office staff.


  • Manama, Bahrain SOFITEL Full time

    **Company Description** "Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Front Office

    3 days ago


    Manama, Bahrain Accor HQ Full time

    **Night Supervisor** Do you have a heart to serve and love being part of a team? We are looking for an exceptional, experienced and passionate professional to join our friendly team as a Night Supervisor. **What is in it for you**: - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through our Academies and the...


  • Manama, Bahrain ERA PROJECTS Full time

    Job Description: - Greeting and assisting of clients/ visitors in a professional and friendly manner - Direct persons to correct destination - Direct phone inquiries to the appropriate staff members - Maintain the reception area neat and tidy - Perform other clerical front office duties such as filing, photocopying, scanning, faxing etc. - Prepare the...


  • Manama, Bahrain NEXT Car Rental Full time

    Delivery Point Logistic Services provides complete shipping and supply chain solutions to your local & international trade. Our core focus is on freight forwarding, international cargo transportation, trading of raw materials, warehousing and local courier services. **Job brief** We are looking for a Receptionist to manage our front desk on a daily basis...


  • Manama, Bahrain Marriott International, Inc Full time

    **Additional Information** The Westin & Le Meridien, City Centre, Bahrain **Job Number** 23160047 **Job Category** Housekeeping & Laundry **Location** The Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...


  • Manama, Bahrain Architype Architects Full time

    Coordinate activities throughout the company to ensure efficiency and maintain compliance with company policy - Supervise members of the administrative staff, equally dividing responsibilities to improve performance - Manage agendas, travel plans and appointments for upper management - Support bookkeeping and budgeting procedures for the company - Create and...


  • Manama, Bahrain Talent Pal Full time

    Front Desk Receptionist A Front Desk Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Desk Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience...