Assistant Front Office Manager

5 days ago


Manama, Bahrain Talent Pal Full time

Assistant Front Office Manager

An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

**What will I be doing?**
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
- Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
- Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
- Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
- Act in accordance with policies and procedures when working with front of house equipment and property management systems

**What are we looking for?**
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous supervisory experience in Front Office within the hotel/leisure/retail
- High level of IT proficiency
- High level of commercial awareness and sales capabilities
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team

**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

This job has been sourced from an external job board.



  • Manama, Manama, Bahrain Speed Of Light Full time

    Job Title: Front Office Assistant Job Location: Bahrain Experience: 1 to 2 years in the Hotel Industry Job Type: Full time Nationality: Any Nationality Vacancy: 1 Vacancy Job Function: Secretary / Front Office Skillset: Front office, customer service, Communication Skills Responsibilities: Greet and welcome guests in a professional manner. Check-in and...

  • Front Office Manager

    4 weeks ago


    Manama, Bahrain Hilton Full time

    Front Office Manager A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest,...

  • Front Office

    4 weeks ago


    Manama, Bahrain EP Full time

    Job Overview: The Front Office Executive is responsible for managing the front desk operations and ensuring a professional and welcoming environment for clients, visitors, and employees. This role serves as the first point of contact for inquiries and oversees administrative tasks, communication, and customer service. Key Responsibilities: **1. Reception...


  • Manama, Bahrain Esnad General Trading Full time

    A reputed company is urgently in need of Front Desk Receptionist/Office Assistant with the following qualification: - At least College graduate with Receptionist or Front office proven experience. - Proficiency in Microsoft Office. - Hands on experience with office equipment. - Solid written and verbal communication skills. - Customer service attitude,...


  • Manama, Bahrain the Grove Hotel and Conference Center Full time

    Front office supervisors can play an important role in creating a positive customer experience by ensuring that the front desk is well-staffed and equipped to handle customer requests. They can also be responsible for training other employees on how to provide excellent customer service. - Ensuring that company policies and procedures are followed by all...

  • Duty Manager

    5 days ago


    Manama, Bahrain Talent Pal Full time

    Duty Manager - Front Office - Jumeirah Gulf of Bahrain - (2400002T) **About Jumeirah & the Hotel**: Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah,...


  • Manama, Bahrain JC Group Full time

    RESPONSIBILITES Ensures front desk is tidy and presentable with all necessary material (pens, forms, paper etc.). - Greets and welcome guests/ residents, ensuring entering details of guests & monitoring their movement within the premises. - Answers questions and address complaints, providing solution/ advise at the first instance. - Keep up-to-date...


  • Manama, Bahrain ERA PROJECTS Full time

    A leading Real Estate developer company in the kingdom of Bahrain is looking for an experienced Receptionist/ Front Office Executive. - Greeting and assisting of clients/ visitors in a professional and friendly manner - Direct persons to correct destination - Direct phone inquiries to the appropriate staff members - Maintain the reception area neat and...


  • Manama, Bahrain Cluster Inter. Hotels Full time

    To overview and ensure the smooth operation of all the activities of the front office To monitor and review the checklist of all the arrival and departures To give a warm welcome to all the guests especially the VIP's and to provide them with the best possible services To handle the booking and reservation duties and to resolve issues if there are any...


  • Manama, Bahrain Hilton Full time

    Front Office Supervisor A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the...


  • Manama, Manama, Bahrain Domo Ventures W.L.L. Full time

    At Domo Ventures W.L.L., we are seeking a seasoned Front Office Manager to lead our Reception team in delivering exceptional guest experiences.As a dynamic and results-driven professional, you will be responsible for overseeing all aspects of the front office operation, including team management, guest service, and daily operations.The ideal candidate will...

  • Front Office Manager

    4 weeks ago


    Manama, Bahrain Career Maker Full time

    **Front Office Manager Responsibilities**: - Supporting, training, and supervising front office staff. - Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience. - Handling customer complaints and special requests. - Scheduling staff shifts and managing other HR-related tasks. - Maintaining an orderly...


  • Manama, Bahrain Era Projects Full time

    A leading Real Estate developer company in the kingdom of Bahrain is looking for an experienced Receptionist/ Front Office Executives - Greeting and assisting of clients/ visitors in a professional and friendly manner - Direct persons to correct destination - Direct phone inquiries to the appropriate staff members - Maintain the reception area neat and...


  • Manama, Bahrain BW Suites and Spa Full time

    Proven experience as Front Desk Assistant in Bahrain. Proficient in Arabic and English Excellent knowledge of IDS Software Strong communication and people skills. Problem solving skills Customer service orientation. **Job Types**: Full-time, Permanent **Salary**: Up to BD180.000 per month **Experience**: - how many years of hotel - receptionist...


  • Manama, Bahrain Gulf Court Hotel Full time

    **Main responsibilities**: - Ensures that all Front Office Standards of Service & Operational Procedures are adhered. - Assigning the shift duties among colleagues then following up on the correct and complete execution of those tasks. - Ensure accurate registration for all guests checking in and revise all registration cards. - Revise all cashiers’ paper...


  • Manama, Manama, Bahrain Malmaison Belfast Full time

    About the RoleWe are seeking a highly skilled Front Office Executive to join our team at Malmaison Belfast.Key ResponsibilitiesMaintain high standards of service within the Front Office Department, ensuring a consistent level of excellence for our guests.Upsell hotel rooms to maximize occupancy and revenue.Effectively manage guest folios, ensuring accurate...


  • Manama, Bahrain Elite Hospitality Group Full time

    Perform all check-in and check-out tasks - Verifying guest's payment methods during check In. - Register guests collecting necessary information - Welcome guests upon their arrival and assign rooms - Provide information about our hotel, available rooms, rates and amenities - Respond to guests complaints in a timely and professional manner - Liaise with our...


  • Manama, Manama, Bahrain Malmaison Belfast Full time

    Role: Front Office Executive Salary: Competitive Salary & Benefits Location: Fraser Suites – Seef, Kingdom of Bahrain Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world's leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia,...


  • Manama, Manama, Bahrain Alqattan accounting services Full time

    About Us:Alqattan Accounting Services is a leading provider of accounting and financial services. We are dedicated to delivering exceptional results and building long-lasting relationships with our clients.We are seeking a highly organized and detail-oriented Front Office Coordinator to join our team.Key Responsibilities:Coordinate with various departments...


  • Manama, Bahrain EME Full time

    We are looking for a receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. **Job Requirements**: - Respond to phone and liaise with clients and other companies - General Administration and record/ file keeping - Receiving visitors at the front desk by greeting, welcoming, directing, and...