Catering Operations Duty Officer

4 days ago


Manama, Bahrain Bahrain Airport Services Full time

**Main Objectives**

Assist in directing and supervising aircraft catering operations on assigned shifts. Ensures that meals and other catering requirements are ready at the designated time and that vehicles are at the Loading Ramp. Makes necessary arrangements to provide catering equipment for VIP flights. Ensures that unloading and loading of catering equipment is carried out efficiently and with no delay. Assist in investigating accidents and preparing related reports, ensures that accurate preparation of Company and airline catering documentation. Deputies the Duty Officer during his absence.

**Main Duties**
- Assist in directing and supervising the activities of assigned personnel in operation section on assigned shift. Includes assisting supervisor in reviewing outstanding duties from pervious shift, and handover sheets and allocating flight handling duties to supervisors. Informs driver of flights to be serviced.
- Ensures that prepared meals and other catering equipment are in position at the designated time, vehicles are at the ramp, and that the loading and unloading of airline and company catering material are carried out efficiently and according to customers’ instructions to prevents and delay.
- Ensures that Company vehicles are clean, tidy and in a proper operating condition, observes and ensures observance by subordinates staff of company and Government traffic regulations within the airport perimeter
- Assist in investigating accidents, vehicle malfunctions and other incidents during the shift. Includes investigating catering complaints raised by airline cabin crew and preparing necessary reports for further action.
- Receives and actions incoming catering information, as necessary, and notifies the Production and Preset Units of changes affecting their operations, such as special meals request and passenger figures.
- Assists in making necessary arrangements to provide catering equipment for VIP flights. Includes receiving information of their requirement, and passing to production personnel, ensuring efficient preparation and delivery.
- Ensures accurate preparation of company and airline documentation, includes flight movement record cards, special meals request and supply, first Class equipment preparation list and overtime sheet.
- Ensures that Aircraft Catering Orders (ACO)/flights movement report sheet and special meal list are raised for all flight services and accurately reflect the number of meals ordered and supplied, as well as services rendered. Notifies Accounts of changes affecting ACO calculation.
- Liaises with incoming senior Operation Shift Supervisor, checks catering operation in progress and ensures the proper completion of handover sheets.
- Carries out similar or related duties such as ensuring staff are properly dressed in appropriate uniform and present a clean and tidy appearance and ensuring strict observance of hygiene regulations, relieving duty officer during his absence.
- Comply with the Company and Airport authorities’ health, safety, and security regulations.

**Minimum Requirements**

**Education**:
Completion of Secondary (12 years) education followed by 2 years course in Hotel and Catering Management.

**Experience**:
6 years’ experience in a similar position.

**Other Essential Requirements**:

- Good knowledge of spoken and written English
- Good Knowledge on using PC.

**Job Types**: Full-time, Contract

Ability to commute/relocate:

- Al-Muḥarraq: Reliably commute or planning to relocate before starting work (preferred)



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