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Head of Business Process Management

1 month ago

Manama, Bahrain Bank ABC Full time

Head of Business Process Management

Bank ABC seeks to recruit a Head of Business Process Management in the Group Operations Department based in our Head Office, in Bahrain.
The Head of Business Process Management will be responsible to contribute to functions across the Group that promotes "One Best Way" with a consistent and collaborative approach to all common processes across the Group. The job holder will also contribute to the successful delivery of both challenging the current "as-is" operating model as well as assisting in the delivery of a "to-be" standard operating model for operational activities across the Group, therefore supporting the long-term objectives of building a cost-efficient organisation.

**Responsibilities of the role**:
Reporting to the Group Head of Operations, the job holder will support the:

- Lead and drive a culture of Continuous Improvement across the group, delivering enhanced customers services, driving down costs and reducing risk.
- Implementation of Operational Process Improvement initiatives using recognised industry concepts e.g. Lean / Six Sigma across a variety of products, services and channels, along with encouraging use of the Groups ideas portal FIKRA.
- Development and deployment of relevant Key Performance metrics to drive a consistent, rigorous and on-going assessment of the Group's operational capability,
- Development of Process Maps in order to challenge the status quo and drive a culture of improvement, consistency and accuracy in our Operational processes.

The job holder will play a key role in ensuring the delivery of organisational change and process improvements in order to simplify existing activities and ultimately deliver scalable operational solutions that can be consistently implemented across the Group.

**Areas of Knowledge, Qualification and Experience**
- 3-5 years of experience of organizational change management, business analyst or project manager role, leading business process transformation at least some of which is related to the introduction of new technology.
- Finance, Banking, Accounting, Business or Risk management Degree or Qualification.
- Lean / Six Sigma qualification - Preferably at Black Belt.
- Excellent understanding of Banking segments, products, services, operations, and technology gained from hands on experience in operational and change related roles.
- Familiarity with and exposure to continuous improvement Methodologies.
- Strong knowledge of Microsoft Office Software including Visio.
- Ability to develop and deliver presentations documentation e.g. Progress Reports etc.
- Ability to influence change and instigate process improvement.
- Excellent organizational skills and ability to work proactively without supervision.
- Strong communication skills both verbal and written in English and ideally one other ABC business language, i.e. Arabic, French
- Ability to speak in public and to senior stakeholders confidently.
- Strong interpersonal skills to ensure effective interactions with all levels in the business.
- Ability to manage conflict and work under pressure.
- Strong judgment and decision making skills.
- Excellent attention to detail and analytical skills.
- Strong time management and results orientation.
- Flexible and positive approach to work, 'can do' attitude.
- Ability to think beyond what is being requested

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