Complex Reservations Supervisor

7 months ago


Manama, Bahrain Marriott International, Inc Full time

**Job Number** 24068151

**Job Category** Reservations

**Location** The Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.

Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2-years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._



  • Manama, Bahrain Hilton Full time

    Reservations Supervisor A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The...


  • Manama, Bahrain Hilton Full time

    A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor...


  • Manama, Bahrain Marriott International, Inc Full time

    **Additional Information** **Job Number**24174264 **Job Category**Reservations **Location**The Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....


  • Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24076096 **Job Category** Reservations **Location** The Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone,...


  • Manama, Bahrain Marriott International, Inc Full time

    **Additional Information** **Job Number**24197386 **Job Category**Reservations **Location**Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new...


  • Manama, Bahrain Emaar Hospitality Group Bahrain Full time

    To assist in the supervision of all operational activities pertaining to the Reservations Office in order to achieve the department mission of maximisation of customer satisfaction and revenue generation for the department and company. Will guide and supervise the Reservations team on daily tasks and ensure smooth operations of the department. - At least 2...


  • Manama, Bahrain Gulf Hotel Bahrain Convention and Spa Full time

    Arabic Speaker - Sells, receives, processes reservation forms and arrival slip; confirms room reservations made by clients over the telephone, through letters/telex and/or over the desks. - Ensures the highest possible occupancy without overbooking according to set Procedures regarding: v Early departures v Extension of stay (to update the reservation...


  • Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24169131 **Job Category** Finance & Accounting **Location** The Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist management in reviewing existing and evolving operating/financial...

  • Reservations Agent

    4 months ago


    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24141426 **Job Category** Reservations **Location** Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...


  • Manama, Bahrain Marriott International, Inc Full time

    **رقم الوظيفة** 24068151 **التصنيفات** Reservations **الموقع** The Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع آخر؟**...

  • Complex IT Supervisor

    6 months ago


    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24073493 **Job Category** Information Technology **Location** The Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist management in hiring, training, scheduling, evaluating,...


  • Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24012704 **Job Category** Reservations **Location** Marriott Executive Apartments Manama Bahrain, Building 864 Road 2414 Block 324, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...


  • Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24066006 **Job Category** Reservations **Location** Marriott Executive Apartments Manama Bahrain, Building 864 Road 2414 Block 324, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...


  • Manama, Bahrain Trader Vic's Bahrain Full time

    **The Brand** Trader Vic's Bahrain is looking for friendly and responsible Reception Supervisor or Manager. Our venue is an eclectic collection of cuisines, signature cocktails and an exotic atmosphere bedecked with authentic artefacts and trappings. Our many years of operations has proven us to be a strong and successful franchisee of a renowned global...


  • Manama, Bahrain Ramada by Wyndham Bahrain Full time

    The front office supervisor is responsible for overseeing the work of front desk staff, ensuring that they provide exceptional customer service to guests. - They are responsible for managing reservations, checking guests in and out of the hotel, and handling any issues or complaints that arise. - responsible for managing room inventory and coordinating with...


  • Manama, Bahrain Talent Pal Full time

    **Job Number** 24066006 **Job Category** Reservations **Location** Marriott Executive Apartments Manama Bahrain, Building 864 Road 2414 Block 324, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...


  • Manama, Bahrain Marriott International, Inc Full time

    **Additional Information** **Job Number**24208008 **Job Category**Reservations **Location**The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...


  • Manama, Bahrain Nordic Holdings Full time

    hotel experience opera system knowledge to work immediately 1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful, and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Respond to telephone and in-person inquiries regarding...

  • Complex Storekeeper

    7 months ago


    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 23154230 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** The Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Receive and stage merchandise by department,...


  • Manama, Bahrain Cluster Inter. Hotels Full time

    1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful, and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns. 5. Uses suggestive...