Complex Reservations Agent

1 day ago


Manama, Bahrain Marriott International, Inc Full time

**Additional Information**
**Job Number**24174264
**Job Category**Reservations
**Location**The Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

***

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._



  • Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24076096 **Job Category** Reservations **Location** The Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone,...

  • Reservation Agent

    6 days ago


    Manama, Bahrain Ramada by Wyndham Bahrain Full time

    Reservation Agent A reservation agent is responsible for assisting clients in making reservations for hotel rooms. They must be knowledgeable about the products and services they offer and be able to answer any questions customers may have. In addition to taking reservations, a reservation agent is also responsible for managing cancellations, changes to...

  • Reservations agent

    2 weeks ago


    Manama, Manama, Bahrain Dubai Holding Full time

    Job Description - Reservations Agent - Jumeirah Gulf of Bahrain (2500000 H)About Jumeirah & the Hotel: Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah,...

  • Reservations Agent

    2 weeks ago


    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 22128066 **Job Category** Reservations **Location** The Ritz-Carlton Bahrain, Building 112 Road 40, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • Reservations agent

    2 weeks ago


    Manama, Manama, Bahrain RESO Full time

    About Jumeirah & The Hotel Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and...

  • Reservations Agent

    2 days ago


    Manama, Bahrain Emprego BH Full time

    **About Us** As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...

  • Reservations Agent

    2 days ago


    Manama, Bahrain IHG Full time

    **About us** As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...


  • Manama, Manama, Bahrain Gulf Air Group Full time

    Efficiently provide inbound, outbound and face to face support for GF outlets Reservations Sales Agents and Gulf Air Customers at GF outlets, providing a seamless 'one-stop shop' solution where the customer's needs are owned by the outlets SSU agent until resolution.General reservations and ticketing queries from individual FFP members, Economy & Premium...

  • Reservations Agent

    4 weeks ago


    Manama, Bahrain Cluster Inter. Hotels Full time

    Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by suggesting local tourist...


  • Manama, Bahrain Gulf Hotel Bahrain Convention and Spa Full time

    Arabic Speaker - Sells, receives, processes reservation forms and arrival slip; confirms room reservations made by clients over the telephone, through letters/telex and/or over the desks. - Ensures the highest possible occupancy without overbooking according to set Procedures regarding: v Early departures v Extension of stay (to update the reservation...


  • Manama, Bahrain Gulf Hotel Bahrain Convention and Spa Full time

    Arabic Speaker - Sells, receives, processes reservation forms and arrival slip; confirms room reservations made by clients over the telephone, through letters/telex and/or over the desks. - Ensures the highest possible occupancy without overbooking according to set Procedures regarding: v Early departures v Extension of stay (to update the reservation...


  • Manama, Manama, Bahrain Dubai Holding Full time

    About Jumeirah:Jumeirah Group, a leading hospitality brand, is renowned for its commitment to excellence and customer satisfaction. As part of Dubai Holding, Jumeirah continues to expand its global portfolio of world-class properties, employing over 8,000 colleagues from diverse backgrounds.The company's award-winning destinations, such as the iconic Burj Al...


  • Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24012704 **Job Category** Reservations **Location** Marriott Executive Apartments Manama Bahrain, Building 864 Road 2414 Block 324, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...


  • Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24066006 **Job Category** Reservations **Location** Marriott Executive Apartments Manama Bahrain, Building 864 Road 2414 Block 324, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...


  • Manama, Manama, Bahrain Gulf Air Group Full time

    • To efficiently present excellent customer service and sales interactions for Gulf Air internal and external customers including making flight reservations, quoting fares, FFP enrollments, up-selling and cross-selling all relevant Gulf Air products, protecting and promoting the image and reputation of Gulf Air and attending to administrative matters of...


  • Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 22134691 **Job Category** Reservations **Location** Marriott Executive Apartments Manama Bahrain, Building 864 Road 2414 Block 324, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...

  • Mgr-reservation Sales

    7 hours ago


    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24100873 **Job Category** Reservations **Location** Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations sales-related opportunities. Manages and...

  • Guest Service Agent

    1 week ago


    Manama, Bahrain BAHRAIN AIRPORT HOTEL Full time

    Guest Service Agent - Both Bahraini & Expat Required for BAHRAIN AIRPORT HOTEL. Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. - Ability to input and access data in computer. - Ability to understand guest inquiries and provide...


  • Manama, Bahrain FAIRMONT Full time

    **Reservations Agent**You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive! **What is in it for you**: - Employee benefit card offering discounted rates in Accor worldwide - Learning programs through our Academies -...

  • Sales executive

    3 weeks ago


    Manama, Manama, Bahrain Gulf Air Group Full time

    GF1239 - SALES EXECUTIVE - BAHRAIN SALES CompanyGulf AirDivisionCommercialLocationDepartmentBahrain-SalesClosing Date07-Apr-2024 MAIN OBJECTIVESTo maximize GF revenue through direct sales efforts and excellent relationship with government and commercial houses and to ensure that sales target budgeted for the Station is achieved. MAIN DUTIES 1. Seek new...