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Call Center Representative
1 week ago
Answers all telephone calls and listens carefully to our guests - it is important to ensure this is a smooth introduction to the Business Unit as it is the first step to providing a great experience to our guests.
- Ability to put our guests at ease, with your polite, efficient and friendly manner.
- Possesses superior knowledge regarding our fantastic products, recommending items that guests had not considered.
- Encourage loyal and repeat business with a personable approach to your duties.
- Takes orders from guests in person and over the telephone, giving expert advice as needed regarding the Business Unit’s products and services.
- Enter telephone and In-store ‘products reservations into Opera (the Business Unit’s computer system); recording every detail and dispatching this information to the correct ensuring our customers receive the very best service.
- You will inspire the rest of the reservations team with your really personable customer care, helping them in any way you can.
- Performs all duties in accordance with the Business Unit’s Standard Operating Policies and Procedures
- Ensures the Business Unit is clean and tidy in line with the Company’s Health and Safety Guidelines.
- Provides a great experience for our guests by providing exemplary guest service - to encourage brand loyalty.
- Advises our customers in a confident and competent manner.
- Possesses excellent product knowledge in order to answer our guests’ enquiries and to resolve any issues.
- Meets all timelines as required.
- Any other tasks as assigned by the Business Unit Manager and Assistant Manager.
**Job Types**: Full-time, Permanent
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