
Supervisor - Front of House
4 weeks ago
Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.
Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.
With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It operates its global Customer Experience Center in Dubai, UAE, its Engineering Hub in Krakow, Poland, and its Robotics Hub in Odense, Denmark.
**What You'll Do**:
- Prepare the staff schedule to ensure that the store will be met through appropriate planning and organization of staff.
- Assume Assistant store manager responsibilities during his/her absence.
- Perform opening, mid and closing shift duties.
- Fill all paper works of the store (evaluation of employees, store, scheduling, and product ordering)
- Daily check up on the smooth performance of all store machinery and equipment.
- Ensures the proper practices are being adopted in the store from Food safety, food & equipment sanitation, and personal hygiene in all store internal and external areas.
- Inventory management, cost control and maximization of the store’s sales and profits.
- Observes compliance with the company’s policies and procedures.
- Follows up on pending delivery orders and ensures prompt delivery.
- Supervises the closing and opening of the cashier bank.
- Coaching and training of staff, in order to improve performance and to achieve the department’s objectives and targets.
- Discipline all front-of-house employees through ongoing feedback and the establishment of performance expectations
- Participate in on-going education for team members including creating training programs
- Rotation schedule of new employees and trainees.
- Assigns tasks and responsibilities to subordinates and validate their job descriptions.
- Reports customer needs and handles complaints.
- Provide exceptional guest service, thereby setting the standard for all employees
- Ensures store security from internal and external theft.
- Performs other duties pertinent to this job as assigned
**Who We Look For**:
- BA degree in Business Administration, or a Technical degree in Hotel Management
- Minimum 3 years of experience in similar positions in a high-volume, fast-paced restaurant
- Experience of managing a high number of dedicated and energetic individuals
- Fluent in English, Arabic is a plus
- Excellent communications skills
- Computer Knowledge
- Outstanding customer service skills
- System oriented
- Detail Oriented
- Positive and energy level
- Highly cooperative team spirit
- Problem-solving skills
- Ability to work in a high stress, faced-paced environment
- Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff (at all levels)
- High personal integrity, professionalism and maturity
**Recruitment Process and Timeline**
**Benefits**
- Extensive learning opportunities - we offer many hard and soft skills training to help you improve and challenge yourself
- You'll be involved in customized workshops run by Kitopi Academy
- You’ll have a chance to work in an international, diverse, and inclusive environment
- You’ll be part of one of the most caring communities out there.
- Finding a chance to become a shareowner with our ESOP plan (**T&C Applies**)
- Free and unlimited access to a nutritionist because we care about you
- No Dress Code (**T&C Applies**)
- Extended maternity and parental leave
- The infamous team activities and social events bursting with fun
- Inclusive Private Health Insurance
- Up to 50% discount from Kitopi brands
- Annual leave as per the company policy
**So, what does it really mean to work at Kitopi?**
We are constantly striving to make Kitopi the best place to work, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.
Along with offices in all the markets we operate in, we also believe in a “work from anywhere” policy - you get to choose the environment you operate in because we believe this will help you deliver work you're proud of.
Customer-obsessed and tech-enabled, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.
-
Front Desk Supervisor
4 weeks ago
Manama, Bahrain Hilton Full timeFront Desk Supervisor A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various...
-
Front Office Supervisor
4 weeks ago
Manama, Bahrain Hilton Full timeFront Office Supervisor A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the...
-
Front of House Manager
1 day ago
Manama, Manama, Bahrain RESO Full timeThe Front of House Manager is responsible for providing excellent customer service and managing the overall customer experience at our café. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Main Responsibilities:Lead a team of front-of-house staff to deliver exceptional...
-
Front of House Team Member
20 hours ago
Manama, Manama, Bahrain Domo Ventures W.L.L. Full timeAbout the Opportunity:This is an exciting opportunity for a skilled and experienced Hostess to join our team at Domo Ventures W.L.L. As a key member of our front-of-house team, you will play a critical role in delivering exceptional guest experiences, managing front desk operations, and contributing to the success of our business.Responsibilities:Deliver...
-
Front Office Supervisor
3 weeks ago
Manama, Bahrain Cluster Inter. Hotels Full timeTo overview and ensure the smooth operation of all the activities of the front office To monitor and review the checklist of all the arrival and departures To give a warm welcome to all the guests especially the VIP's and to provide them with the best possible services To handle the booking and reservation duties and to resolve issues if there are any...
-
Female Front of House Cleaner
4 weeks ago
Manama, Bahrain Botánica Full timeBotanica is looking for a female front of house cleaner to join our floor team How to apply: - Message on the Botanica Recruitment whatsapp 32202974 (no calls) - Share CV & CPR copy - a voice note introducing yourself and your experience About the job: - 48 hours/week, work visa, 2 days off, 30 days leave, 2 year air ticket. - BD200 full package -...
-
Front Office Supervisor
4 weeks ago
Manama, Bahrain the Grove Hotel and Conference Center Full timeFront office supervisors can play an important role in creating a positive customer experience by ensuring that the front desk is well-staffed and equipped to handle customer requests. They can also be responsible for training other employees on how to provide excellent customer service. - Ensuring that company policies and procedures are followed by all...
-
Front of House
4 weeks ago
Manama, Bahrain Barry's Bahrain Full time**Front Desk Member**: As a Front Desk team member, you'll be the first line of contact for Gym members. Key is to provide superior customer service while assisting them in class selections, membership questions, merchandise purchases. We expect you to be excited about meeting and greeting our customers and be part of building a strong community. What is...
-
Café Supervisor Leader
1 day ago
Manama, Manama, Bahrain RESO Full timeWe are seeking a skilled Café Supervisor Leader to join our team at RESO. As a key member of our operations team, you will be responsible for leading our front-of-house staff to deliver exceptional customer experiences.Main Responsibilities:Supervise restaurant staff to ensure they meet high service standards.Develop and implement strategies to improve...
-
Stewarding Supervisor
4 weeks ago
Manama, Bahrain Hilton Full timeStewarding Supervisor A Stewarding Supervisor is responsible for supervising the Kitchen Stewards to deliver an excellent Guest and Member experience while supporting the overall Back of House operations. **What will I be doing?** As a Stewarding Supervisor, you are responsible for supervising the Kitchen Stewards and supporting the Back of House team to...
-
Front Desk Receptionist
1 week ago
Manama, Bahrain Talent Pal Full timeFront Desk Receptionist A Front Desk Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Desk Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience...
-
Applebees Restaurant
4 weeks ago
Manama, Bahrain MBA Fakhro Corporation Full timeWe are hiring!! 1) Restaurant Supervisor 2) Front of the House 3) Waiter/Waitress 4) Kitchen Helper Ability to commute/relocate: - Manama: Reliably commute or planning to relocate before starting work (required)
-
Front Office Supervisor
3 weeks ago
Manama, Bahrain Gulf Court Hotel Full time**Main responsibilities**: - Ensures that all Front Office Standards of Service & Operational Procedures are adhered. - Assigning the shift duties among colleagues then following up on the correct and complete execution of those tasks. - Ensure accurate registration for all guests checking in and revise all registration cards. - Revise all cashiers’ paper...
-
Front office assistant
2 weeks ago
Manama, Manama, Bahrain Speed Of Light Full timeJob Title: Front Office Assistant Job Location: Bahrain Experience: 1 to 2 years in the Hotel Industry Job Type: Full time Nationality: Any Nationality Vacancy: 1 Vacancy Job Function: Secretary / Front Office Skillset: Front office, customer service, Communication Skills Responsibilities: Greet and welcome guests in a professional manner. Check-in and...
-
Front Office Manager
4 weeks ago
Manama, Bahrain Hilton Full timeFront Office Manager A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest,...
-
Restaurant Supervisor
4 weeks ago
Manama, Bahrain CAST IRON STEAKHOUSE Full timeAssist in the hiring and training of new employees as well as the continuous training of existing staff - Oversee both front and back of house operations, including wait staff, kitchen crew, and bussing staff - Maintain high-quality food standards - Provide exceptional customer service and lead staff to do the same - Respond to customer complaints quickly...
-
Restaurant operations manager
2 weeks ago
Manama, Manama, Bahrain Client Of Domo Ventures W.L.L. Full timeAbout the job: Restaurant Operations Manager - F&BResponsibilities include: Overseeing daily operations Enhancing employee productivity and professional development Managing recruitment and training of new employees Ensuring all staff complies with health and safety regulations Supervising shifts Training new and current employees Maximizing customer...
-
Duty Manager
5 days ago
Manama, Bahrain Talent Pal Full timeDuty Manager - Front Office - Jumeirah Gulf of Bahrain - (2400002T) **About Jumeirah & the Hotel**: Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah,...
-
Assistant Front Office Manager
5 days ago
Manama, Bahrain Talent Pal Full timeAssistant Front Office Manager An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office...
-
Front Desk Coordinator
16 hours ago
Manama, Manama, Bahrain Grant Thornton Bahrain Full timeWe are looking for a skilled receptionist to join our team at Grant Thornton Bahrain.Job Role:The receptionist will be the primary point of contact for visitors, clients, and guests, providing exceptional customer service and supporting the day-to-day operations of the office. They will manage front desk duties, answer phone calls, handle inquiries, and...