Reservation Manager

3 days ago


Manama, Manama, Bahrain Accor Hotels Full time

About Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel

We are a leading hotel in Dubai, catering to both business and leisure travelers. Our hotel is strategically located in Deira, making it easily accessible to major tourist attractions and city services.

Job Summary

We are looking for a Reservation Agent to join our team. The successful candidate will be responsible for handling customer inquiries and reservations in a professional and efficient manner.

Key Responsibilities:

  • Handle customer inquiries via phone, email, and other channels; process reservations by entering information accurately in our property management system.
  • Follow up with reservation confirmations, modifications, cancellations, and make changes in the system as applicable.
  • Keep accurate records of customer interactions and preferences; complete daily reports as directed by the manager or supervisor.

Requirements

  • Effective communication and interpersonal skills; strong problem-solving and time management skills.
  • Familiarity with reservation software and systems; proficiency in Microsoft Office applications.
  • Ability to work well in a team environment and provide excellent customer service.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.


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