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Reservations Sales Team Assistant Manager
1 day ago
Job Responsibilities
The successful candidate will support the reservations team in achieving key performance indicators (KPIs), including conversion rates and call quality assurance.
Responsibilities include handling email reservations, taking internal and external calls, performing perfect arrival checks, and ensuring travel agency commissions and reservations sales conditions are accurate.
The ideal candidate will also maintain high levels of performance within the reservations guest experience, providing training and support for the reservations team, and liaising with operational teams.
Key Requirements
A minimum of 3 years of experience in reservations sales, combined with strong technical knowledge and excellent communication skills, is required for this role.
The ideal candidate will be results-driven, flexible, and able to work effectively in a team environment.
A deep understanding of the hospitality industry and its trends is also highly valued.
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