Duty Manager

5 months ago


Manama, Bahrain Wyndham Hotels & Resorts Full time

Wyndham Garden is now seeking a Duty Manager to join our team at Wyndham Garden Manama in Bahrain.

**Job Summary**:
The Duty Manager is responsible in receiving guests in a professional and friendly manner, satisfying guest expectations from arrival till departure. Maintains effective communication with all related departments during each shift to ensure smooth service delivery. He will also manage rotational shifts including night shift as per schedule. Supplies information and responds to guest queries. The Duty Manager is responsible in receiving guests in a professional and friendly manner, satisfying guest expectations from arrival till departure. Maintains effective communication with all related departments during each shift to ensure smooth service delivery. He will also manage rotational shifts including night shift as per schedule. Supplies information and responds to guest queries.i

**Education & Experience**:

- At least 4 years of progressive experience in a hotel or a related field; or a 2-year college degree and 1 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
- Supervisory experience preferred.
- Must be proficient in Windows, Company approved spreadsheets and word processing.
- Must have a valid driver’s license from the applicable state.
- Opera Knowledge

**Physical Requirements**:
***

**Often**

**Sometimes**

**Rarely**
- Lifting up to 50 pounds- x- Sitting- x- Walking
x- Standing
x- Bending neck
x- Twisting neck
x- Bending waist (forward or sideways)
x- Squatting (crouch or site on one's heels)- x- Kneeling- x- Crawling- x- Reach above shoulder height
x- Reach below shoulder height
x- Driving
x- Stooping- x- Pushing- x- Pulling- x- Talking
x- Hearing
x- Repetitive motions
x**General Requirements**:

- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, and approach all encounters with all level of associates and guests in an attentive, friendly, courteous and Count On Me service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Wyndham Hotels & Resorts Management Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with Wyndham Hotels & Resorts Management Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.

**Fundamental Requirements**:

- Respond to all guests’ requests, problems, complaints and/or accidents presented at the front desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
- Assist in motivating and developing guest services associates according to Wyndham SOPs.
- Provide feedback to the guest services director for associate performance reviews in accordance with Wyndham standards.
- Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e., flash report, allowances, etc.
- Attend daily and monthly rooms meetings.
- Participate in required M.O.D. program as scheduled.
- Work at front desk, concierge, and bell desk as appropriate.
- Ensure that no-show revenue is maximized through consistent and accurate billing.
- Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments.
- Work closely with accounting on follow-up items, i.e., returned checks, rejected credit cards, associate discrepancies, etc.
- Operate all aspects of the guest services computer system, including software maintenance, report generation and analysis, and simple programming.
- Monitor proper operation of the PBX console and ensure that associates maintain Wyndham SOP's in its use.
- Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Wyndham SOP’s.
- Ensure implementation of all Wyndham policies and house rules. Understand hospitality terms.
- Assist in preparation of revenue and


  • Duty Manager

    6 months ago


    Manama, Bahrain Hilton Full time

    Duty Manager A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?** As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and...

  • Duty Manager

    6 months ago


    Manama, Bahrain Hilton Full time

    A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?** As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in...

  • Duty Manager

    2 months ago


    Manama, Bahrain Nordic Holdings Full time

    OPERA SYSTEM KNOWLEDGE HOTEL EXPERIENCE - nsure the smooth running of service when you are on duty. - Promote a professional and hospitable image to the guest. Give full cooperation to any guest requiring assistance with a prompt, caring and helpful attitude. - Be flexible in assisting around the Hotel in response to business and guest needs. - Maintain...

  • Hotel Duty Manager

    4 months ago


    Manama, Bahrain Nordic Holdings Full time

    5 Star hotel experience - Opera system knowledege We are looking for a Duty Manager to oversee facilities, security and customer service. Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet...


  • Manama, Bahrain British Airways Full time

    Join Our Team as a Customer Service Duty Manager in Bahrain! Are you ready to be a vital part of British Airways’ airport operations in Bahrain? As a Customer Service Duty Manager, you will support the Airport Manager, ensuring safety, security, and operational excellence. Your role involves managing relationships, performance, and local suppliers to...

  • Franchise Hotel

    4 months ago


    Manama, Bahrain Crowne Plaza Full time

    **About Us** We like to lead from the front. So, we're looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You'll champion our 'one team' approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions **Your day to day**: *** **Every...

  • Franchise Hotel

    5 months ago


    Manama, Bahrain Crowne Plaza Full time

    This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_. **About Us** Under the general guidance and supervision of the Front Office Manager or delegate and within the limits of established...

  • Duty Manager

    2 months ago


    Manama, Bahrain Jumeirah Full time

    Duty Manager - Front Office - Jumeirah Gulf of Bahrain - (2400002T) **About Jumeirah & the Hotel**: Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah,...

  • Duty Manager

    2 months ago


    Manama, Bahrain Talent Pal Full time

    Duty Manager - Front Office - Jumeirah Gulf of Bahrain - (2400002T) **About Jumeirah & the Hotel**: Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah,...

  • Hotel Duty Manager

    5 months ago


    Manama, Bahrain Nordic Holdings Full time

    WITH HOTEL EXPERIENCE IMMEDIATE WORK - Keep track of monthly, quarterly and yearly goals - Work with management to assess and improve processes and policies - Monitor and report on revenue and cash flow - Uphold and enforce company policies - Train new hires - Address employee complaints or performance issues as needed - Check in with employees regularly to...


  • Manama, Bahrain Cluster Inter. Hotels Full time

    1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful, and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns. 5. Uses suggestive...

  • Clinic Manager

    6 months ago


    Manama, Bahrain Career Maker Full time

    Job Location: Bahrain Client: A reputed Derma Clinic growing into multiple Clinic and a mini Hospital. JOB ROLE: Clinic managers oversee the day-to-day management of medical clinics and outpatient facilities. They liaise with patients and healthcare professionals, and coordinate patient care plans. Their duties include managing budgets and billing,...

  • Clinic Manager

    6 months ago


    Manama, Bahrain Career Maker Full time

    We are seeking for a reputed Derma Clinic for a dedicated and capable clinic manager to oversee the daily administrative operations of our clinic. Your duties will include implementing procedures to optimize patient care and managing the budget. You will also be required to hire and train staff members. To be successful in this role, you should exhibit...

  • IT Manager

    5 months ago


    Manama, Bahrain Mohamed Salahuddin Engineers & Architects (MSCEB) Full time

    The IT Manager is responsible for overseeing the organization's entire IT operations, from managing the network and server infrastructure to leading the technical support and system administration team. Their duties span across three key areas: infrastructure management and project planning, where they oversee the data centers, servers, and IT assets;...

  • Restaurant Manager

    5 months ago


    Manama, Bahrain Domo Ventures W.L.L. Full time

    **Restaurant Manager Duties & Responsibilities**: Restaurant manager responsibilities include the following duties: - Supervising shifts - Training new and current employees - Maximizing customer satisfaction and responding to customer complaints - Creating schedules - Tracking employee work hours and recording payroll data - Appraising staff performance...

  • Motorrad Manager

    5 months ago


    Manama, Bahrain Alzayani Investments Full time

    **Duties & Responsibilities**: - Showroom manager hire train organize staffs, setting sales goals, or quotas for their employees. - Help set prices on Vehicles, as well as help arrange financing, warranties, and rebates. - Manage client relationship through all phases of the sales. - Develop and maintain prospect and customer list based on strategic...

  • Sales Manager

    4 months ago


    Manama, Bahrain Carers4World Full time

    Join Our Team in Bahrain! **Sales Manager Opportunity** Are you a dynamic and results-driven sales professional with a passion for the hospitality industry? We are looking for a talented Sales Manager to join our team in Bahrain and drive sales for hotel rooms and banquet spaces. If you have a strong background in sales and a desire to excel in a...

  • Engineering Manager

    5 months ago


    Manama, Bahrain JAH Consulting Full time

    **1. Job Purpose** As an Engineering Manager responsible for using the industry knowledge to oversee a variety of activities. The Manager may manage and direct electrical and mechanical activities in a manufacturing activity related to maintenance, testing, quality assurance of operations of Organization’s equipment and machines. Also, Engineering Manager...

  • Cluster Sales Manager

    5 months ago


    Manama, Bahrain IBIS Full time

    **Company Description** - ** Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s...


  • Manama, Manama, Bahrain Talal Ali Logistics Full time

    Job SummaryLogistics Operations Manager for delivers. Good Salary and benefits will be offeredManaging a fleet of 40 drivers Documenting all services of bikes Making sure all drivers are on duty Reporting to daily reports.Requirements5 years of experience as Logistics Operations Manager Should be available in Bahrain Interested candidate can apply with your...