E-commerce Operations Specialist

1 week ago


Manama, Bahrain Propel Consult Full time

**Job Purpose**:
The E-Commerce Operations Specialist is responsible for managing daily e-commerce operations, ensuring timely processing and delivery of orders. This role involves maintaining accurate product catalogs, optimal inventory levels, and achieving key performance indicators (KPIs). The Specialist compiles reports on operational performance and provides insights to enhance efficiency and support business objectives.

**Main Duties**:

- Oversee daily e-commerce operations to ensure workflow efficiency.
- Maintain accurate inventory levels and timely replenishment.
- Track and analyze KPIs for operational effectiveness.
- Resolve daily operational challenges to minimize service disruptions.
- Compile and publish regular operational performance reports.
- Identify process enhancement opportunities and implement best practices.
- Collaborate with cross-functional teams to support business objectives.
- Assist in resolving customer inquiries related to order fulfillment.
- Support training of new staff on operational procedures.
- Ensure compliance with company policies and regulations.
- Liaise with suppliers and vendors for timely product delivery.
- Contribute to demand forecasting for inventory alignment.

**Qualifications**:

- Bachelor’s degree in business administration, Supply Chain Management, or related field.

**Experience and Skills**:

- 4-5 years of proven experience in e-commerce operations.
- Familiarity with inventory management systems and e-commerce platforms.
- Proficiency in data analysis and reporting tools (e.g., Excel, PowerBI).
- Knowledge of e-commerce KPIs and inventory management software.

**Core Competencies**:

- Decision Making
- Analytical Skills
- Detail Oriented
- Communication Skills
- Teamwork and Collaboration

**Working Conditions**:
Normal office conditions with potential extra hours required to meet deadlines. Job may involve visits to stores and warehouses.

Application Question(s):

- Are you familiar with inventory management systems and e-commerce operations?

**Experience**:

- E-commerce Operations: 4 years (required)


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