
Spa Manager
2 weeks ago
Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Handles guest problems and complaints.
- Empowers associates to provide excellent customer service.
- Solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns.
- Ensures associates understand expectations and parameters.
- Strives to improve service performance.
- Brings issues to the attention of the department manager and Human Resources as necessary.
- Managing the day-to-day operations of the spa.
- Ensures all associates have the proper supplies, equipment and uniforms.
- Observes service behaviors of associates and provides feedback to individuals.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Participates in associate progressive discipline procedures.
- Participates in an on-going associate recognition program.
- Reviews comment cards and guest satisfaction results with associates.
- Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
- Supervises on-going training initiatives and conducts training when appropriate.
- Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
- Celebrates successes and publicly recognizes the contributions of team members.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- Manages supplies and equipment inventories within budget.
- Maintains cleanliness of spa and related areas and equipment.
- Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Understands the impact of department’s operations on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.
- Work with marketing for spa promotions to increase sales and awareness in the market
- Collaborate with other departments heads to come up with joint packages to sell services
- Maintain compliance documents in regards to audits and checks for spa regulations as per Bahrain Law
- Insure staff and guest safety by working with head of security to identify risks and preparing preventive measures
- Review the service menu on agreed intervals to ensure that the service and prices are competitive in the market
- Provide net legible payroll records in timely manner
**Salary**: From BD800.000 per month
Ability to commute/relocate:
- Manama: Reliably commute or planning to relocate before starting work (required)
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