Lead Mobile Services

5 months ago


Manama, Bahrain Stc Full time

Sector:
- Consumer- Department:
- Telco Services- Country:
- Bahrain- Location:
- Bahrain - Manama- Contract Type:
- Full Time- Job Objective:

- Lead the improvement initiatives for products and services in order to meet consumer satisfaction, profitability targets and drive growth / expansion across the Telco Services Department.
- Job Specifications:

- Lead the lifecycle implementation of assigned Mobile products and perform analysis to come up with insights and opportunities for voice plans.
- Contribute in the implementation of the strategy for Mobile products and services to meet agreed targets.
- Develop product & services business plan describing business opportunity, key resource requirements, timelines, competitive environment, pricing, positioning etc.
- Run analysis on various parameters such as marketing effectiveness, target market profiles, impact assessment on existing products and other distribution considerations for Mobile products.
- Run analysis on pre/post and target vs. control methodologies (usage, revenue and engagement) along with a focus on reducing customer churn.
- Evaluate performance of product and services and identify potential improvement opportunities in existing products and propose plans to continue growing revenues across all P&S portfolio.
- Lead product project management for Mobile services through in-depth understanding market trends, latest products and services, leading technologies to generate ideas for new business opportunities.
- Participate in the successful launch of the Mobile products by developing associated promotions, designing communications for customers, creating campaigns and reviewing service descriptions.
- Lead the portfolio of Mobile products by liaising with relevant technology teams to implement enhancements.
- Incorporate Mobile products and services into the wider portfolio of bundles and packages.
- Perform other duties as requested by higher levels of supervision
- ** Change Management, Continuous Improvement and Compliance**
- Identify opportunities for continuous improvement of the department’s systems, processes, and practices considering international best practices, improvement of business processes and cost optimization.
- Research relevant regional and global market trends to stay up to date with best practices and drive relevant initiatives for improvements.
- Ensure compliance to all policies and procedures, as well as to controls related to quality, health, safety, environmental management, guaranteeing employee and assets safety and legislative compliance.
- Qualification & Experience:

- _Minimum requirement:_
- Bachelor’s degree in Business Administration / Marketing / Communications / Engineering or any other related field
- Proficiency in English language
- Preferred:_
- Master’s degree in Business Administration / Marketing / Communications / Engineering or any other related field or MBA

Professional Experience:

- Minimum 8 years of relevant experience



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