
Key Holder
4 hours ago
Azadea Group is a leading lifestyle retail company that owns and operates over 40 international franchise concepts in fashion, accessories, food, home furnishings, sporting goods, multimedia, and beauty across the Middle East and Africa.
Job Purpose
The Key Holder is responsible for delivering exceptional customer service, driving sales growth, and supporting store operations to achieve business objectives.
Responsibilities
- Greet customers warmly, provide expert advice, and offer personalized product recommendations to enhance their shopping experience.
- Support managers in maintaining inventory levels, placing orders, and ensuring efficient stock management.
- Report operational issues promptly, address customer complaints, and provide solutions or escalate as needed to ensure operational efficiency and customer satisfaction.
- Analyze sales trends, inventory status, and team productivity to inform business decisions and drive performance improvement.
- Develop and implement sales strategies to meet targets and grow sales revenue.
- Schedule staff effectively to align with operational needs, optimize costs, and maintain high standards of customer service.
- Coach and develop the sales team to deliver exceptional customer experiences and meet sales targets.
- Ensure accurate delivery of financial reports and other data to support informed decision-making.
Qualifications
To succeed in this role, you will need:
- Fluency in English.
- Proficiency in MS Office.
- Bachelor's degree in a related field.
- Five years of experience in retail or a similar role, with two years in a managerial position.
- Demonstrated ability to build strong customer relationships, direct work, manage conflict, develop talent, and learn through experimentation.
Azadea Group Values
We are an Equal Employment Employer and welcome applications from all qualified candidates. Our organization is committed to creating a diverse and inclusive workplace culture where everyone feels valued and empowered to contribute their best.
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