Travel Agency Business Development Director
2 weeks ago
Job Summary
Z Global seeks a seasoned General Manager – Travel Agency to spearhead the growth and success of our travel agency.
Key Responsibilities:
- Business Growth & Strategy:
- Develop and implement a comprehensive business strategy to expand market presence, customer base, and revenue streams.
- Identify new business opportunities, partnerships, and market segments to drive sales and revenue growth.
- Spearhead digital transformation initiatives, including online booking platforms, CRM systems, and automation tools.
- Monitor industry trends and competitor activities to stay ahead of the market.
- Operations & Service Excellence:
- Oversee end-to-end travel operations, ensuring efficiency, cost-effectiveness, and top-tier customer experience.
- Develop and enforce service quality standards to enhance customer satisfaction and retention.
- Optimize workflows, automate processes, and improve operational efficiencies.
- Lead risk management efforts, ensuring compliance with industry regulations, licensing, and international travel requirements.
- Sales & Marketing:
- Drive sales and revenue growth through innovative marketing strategies and promotional campaigns.
- Build and strengthen relationships with corporate clients, airlines, hotels, and travel partners.
- Lead the development of customized travel packages catering to different customer segments (corporate, leisure, luxury, adventure, etc.).
- Implement customer loyalty programs and personalized marketing strategies.
- Team Leadership & Development:
- Lead, mentor, and motivate a team of travel consultants, sales executives, and operational staff.
- Develop training programs to enhance staff expertise in customer service, sales, and travel technology.
- Foster a high-performance culture with clear KPIs and incentive structures.
Key Requirements:
- Proven track record of scaling a travel agency or similar business.
- Strong knowledge of the travel industry, including corporate travel, ticketing, holiday packages, and visa processing.
- Experience in digital transformation, including online travel booking platforms and CRM tools.
- Excellent leadership, negotiation, and stakeholder management skills.
- Ability to drive revenue growth, optimize costs, and improve profitability.
- Strong network within the travel, airline, and hospitality sectors.
- Knowledge of industry regulations, IATA accreditation, and global travel compliance.
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