Executive Retail Store Leader

6 days ago


Manama, Manama, Bahrain RESO Full time
Job Overview

We are seeking a results-driven and operationally skilled store leader to lead the store operations, drive sales performance, and ensure exceptional customer experiences.

Key Responsibilities
  • Store Operations & Sales Management: Oversee day-to-day store activities, ensuring smooth and efficient operations. Drive sales performance by analyzing trends, setting sales targets, and implementing effective strategies. Monitor point-of-sale (POS) transactions, stock movement, and cash handling processes. Maintain compliance with company policies regarding fraud prevention, returns, and loss prevention.
  • Customer Experience & Service Excellence: Ensure a high standard of customer service is consistently delivered in line with company values. Handle customer inquiries, complaints, and feedback professionally, resolving issues promptly. Implement strategies to enhance customer engagement and drive brand loyalty.
  • Team Leadership & Performance Management: Recruit, train, and develop a motivated store team to achieve business objectives. Set clear performance goals and KPIs, conducting regular evaluations and coaching sessions. Foster a results-driven and customer-focused store culture through mentoring and team engagement.
  • Inventory & Merchandising: Manage store inventory, ensuring stock availability, order processing, and space optimization. Maintain visual merchandising standards aligned with brand guidelines. Monitor stock loss, aging inventory, and stock movement, ensuring effective inventory management.
  • Operational Compliance & Maintenance: Conduct regular store audits and implement corrective actions to maintain operational excellence. Coordinate with facilities teams for repairs, maintenance, and store upkeep. Ensure compliance with health, safety, and company policies.

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