Retail Team Leader

5 days ago

Manama, Manama, Bahrain Chalhoub Group Full time

About Us

Chalhoub Group is a renowned luxury retailer in the Middle East, with a rich history spanning over six decades. Our commitment to excellence and customer satisfaction has earned us a reputation as a leader in the industry.

Job Description

  • As a Store Supervisor, you will be responsible for assisting the Store Manager in managing the team's performance and schedule, ensuring the achievement of sales targets, providing an exceptional guest experience, maintaining the shop and brand merchandising, and managing stock in accordance with the Company's policies and procedures.
  • You will lead by example, representing the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.
  • You will follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.
  • You will build and maintain guest experience standards in order to build strong loyalty.
  • You will assist in the achievement of the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.
  • You will execute and participate in projects and community events and activities with minimal supervision.
  • You will stay ahead of latest trends, products, and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.
  • You will create a positive work environment based on trust, respect, and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges, and concerns with the store manager and HR teams.
  • You will understand and communicate the organization's priorities to ensure team's alignment with Group's objectives.
  • You will assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage, and guide the team reporting to the Store Manager.
  • You will create and maintain schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff.
  • You will implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.
  • You will manage VIP Guests relationships.
  • You will manage all customer complaints effectively to ensure efficient operations and consistent exceptional customer service.
  • You will maintain all operating standards by ensuring cleanliness, high visual merchandising standards, and stock replenishments are done as per the brand's VM guidelines.
  • You will leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.).

Requirements

  • Minimum one year Retail Management experience.

About You

We offer a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

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