Store Operations Manager
5 days ago
About the Role
We are seeking a highly skilled Store Operations Manager to join our team. As a key member of our retail operations team, you will be responsible for driving sales growth, maintaining loss prevention standards, and ensuring exceptional customer service.
Key Responsibilities:
- Communicate store targets to the team and drive sales to achieve financial objectives
- Maintain proper loss prevention standards and ensure compliance with cash handling, fraud and theft of products
- Oversee and monitor all point of sales activities in the store, including sales transactions, tracking customer orders and payments, registering sales, maintaining inventory updates, providing service, handling returns and refunds, and gathering consumer data for feedback
- Manage cash transaction entry and management (petty cash, point of sales (POS) cash elements, change floats)
- Audit store administration and resolve any issues; assist in carrying out annual stock counts and spot checks
- Monitor and handle customer complaints and take corrective action in line with policy; resolve customer complaints and respond to feedback in a timely and professional manner
- Track and evaluate brand sales performance, research market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability
- Monitor and analyze sales reports and provide insights to maximize stock potential; report on the performance of new and core collections
- Maintain window and in-store displays to a high standard in line with merchandising guidelines
- Oversee and monitor inventory management in the store (stock availability, order management, back store management, stock movement within store)
- Ensure accurate stock merchandise management (stock aging, stock loss, space management) within the store
- Coordinate with facilities department on repairs or replacements of furniture or equipment; support company maintenance standards/programs to optimize asset life
- Maintain staffing levels consistent with operational needs to ensure exceptional customer service; prepare schedules and ensure adequate shift coverage
- Ensure seasonal peaks and important promotional events are taken into account when preparing forecasts and staff rosters
- Ensure that the team is adequately trained in inventory management techniques such as in-bound movement of goods, receiving, stocking, restocking, transfers, and managing inventory discrepancies
People Management:
- Define goals and key performance indicators for each member of the team and ensure effective implementation of GMG's performance management process
- Develop talent within the team by providing guidance, mentoring, and coaching to achieve the defined goals
- Drive a culture of feedback and coaching in the Business Unit/Department by providing feedback on an ongoing basis, identifying development needs, and coaching employees on areas of improvement
About Gulf Marketing Group
Gulf Marketing Group (GMG) is a global well-being company that retails, distributes, and manufactures a portfolio of leading international and home-grown brands across sport, food, and health sectors. Our vision is to inspire people to win in ways that make the world better. We have investments spanning across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods.
We work across the Middle East, North Africa, and Asia, introducing more than 120 brands into our markets. We are affiliated with the world's most successful and respected brands in the well-being sector, under the ownership and management of the Baker family.
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