Customer Experience Director

17 hours ago


Manama, Manama, Bahrain RESO Full time

About the Role

We are seeking a highly experienced and motivated Customer Experience Director to join our team. As a key leader, you will be responsible for driving exceptional customer experiences across all touchpoints, from initial contact to departure. Your primary responsibility will be to develop and implement strategies to increase customer satisfaction, loyalty, and retention.

Main Responsibilities:

  • Develop and implement customer experience strategies to drive satisfaction, loyalty, and retention
  • Monitor and report on customer feedback and sentiment
  • Collaborate with other departments to ensure seamless delivery of services
  • Develop and maintain relationships with key stakeholders, including customers, employees, and partners
  • Identify opportunities to improve processes and drive efficiency
  • Develop and implement training programs to enhance employee skills and knowledge
  • Monitor and report on key performance indicators to inform business decisions


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