Executive Customer Experience Director

10 hours ago


Manama, Manama, Bahrain RESO Full time
About RESO

Headquartered in the Kingdom of Bahrain, Union World Building W.L.L. is a diversified construction and civil engineering company with subsidiary companies including Era Real Estate, Union Wood Work, and Union Aluminum.

The company has expanded its regional presence, enabling it to undertake a range of projects related to building construction, civil and electro-mechanical works, and infrastructure works.

Our Commitment

We are committed to adopting the best business practices and maintaining the highest international standards while prioritizing the environment and occupational health and safety.

The Role

You will be responsible for ensuring strong customer service levels meet company objectives.

You will support the customer service team in resolving escalated issues or complaints.

You will collaborate effectively with the supply chain, sales, and other teams to ensure prompt and accurate order processing and delivery.

You will develop plans to improve customer experience and satisfaction along with other internal stakeholders.

You will recruit, train, coach, and performance-manage the customer service team.

You will manage a team of 6-10 people.

Ideal Candidate

You have at least 2 years of experience within a construction or customer service role, ideally within the asset management, other services, and real estate industry.

You possess excellent interpersonal and written and verbal communication skills.

You have working knowledge of teamwork, communication skills, interpersonal skills, leadership skills, hospitality management, computer skills, creative skills, and help desk skills.

You pay strong attention to detail and deliver work of a high standard.

You are a strong team player who can manage multiple stakeholders.

You are a strong networker and relationship builder.



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