Guest Experience Manager

1 day ago


Manama, Manama, Bahrain Hilton Worldwide, Inc. Full time

About This Role

This is an exciting opportunity to work as a Reservations Manager at Hilton Worldwide, Inc.

About the Job

In this role, you will be responsible for achieving occupancy targets and developing future and repeat business opportunities.

Key Responsibilities

  • Maximise Occupancy Levels
  1. Develop and implement revenue strategies to maximise occupancy levels and drive business growth.
Work with Sales and Events Teams
  1. Collaborate with the Sales and Events Teams to identify and pursue new business opportunities.
Manage Third Party Sites and Agents
  1. Establish and maintain relationships with third-party sites and agents to maximise conversion ratios and achieve targets.
Contribute to Selling Strategy
  1. Contribute to the development and implementation of the hotel's selling strategy and manage the departments' adherence to achieving that strategy.
Understand Competitive Market Place
  1. Stay up-to-date with industry trends and competitor activity to ensure the hotel remains competitive in the local market.
Develop Team Members
  1. Provide coaching and training to Team Members to enhance their skills and knowledge and improve overall performance.
Build Strong Relationships
  1. BUILD STRONG RELATIONSHIPS WITH CUSTOMERS, GUESTS, AND TEAM MEMBERS TO GAIN A FULL UNDERSTANDING OF THEIR NEEDS AND WORK TO SERVE THEM EFFECTIVELY.
Assist in Recruiting and Managing Team
  1. Assist in the recruiting, managing, training, and developing of the Team.

Requirements

  • Previous Experience
  1. Previous experience with reservations in the hotel/leisure sector.
Leadership Skills
  1. Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets.
Analytical Skills
  1. Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges.
Selling Capabilities
  1. Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members.
Organisation and Planning Skills
  1. Excellent organisation and planning skills.
Accountability and Resilience
  1. Accountable and resilient.
Flexibility
  1. Flexibility to respond to a range of different work situations.

Preferred Qualifications

  • Knowledge of Hotel Property Management Systems
  1. Knowledge of the hotel property management systems.
Previous Experience in Similar Role
  1. Previous experience in the same or similar role.
Relevant Degree
  1. Relevant degree, in a business discipline, from an academic institution.

About Hilton

Hilton Worldwide, Inc. is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.



  • Manama, Manama, Bahrain Accor Hotels Full time

    BenefitsWe are an inclusive company, committed to attracting, recruiting, and promoting diverse talent. Your team and working environment will be inspiring and supportive, allowing you to create memorable moments for our guests and colleagues.


  • Manama, Manama, Bahrain Matrix Full time

    Company Overview: Matrix is Bahrain's premier indoor entertainment center, offering an action-packed experience with the best in gaming and adventure. We believe entertainment is essential for refreshing the mind and soul, and our facility goes beyond expectations to deliver unforgettable moments for our visitors.We offer a variety of exciting attractions,...


  • Manama, Manama, Bahrain RESO Full time

    Company Overview:Welcome to RESO, where exceptional service meets unparalleled relaxation. Our commitment to excellence is reflected in every aspect of our spa experience.Job Description:As a Spa Experience Ambassador, you will be the face of our esteemed spa, providing top-notch service to discerning guests. Your primary responsibility will be to ensure...


  • Manama, Manama, Bahrain RESO Full time

    ResponsibilitiesEnsure the highest level of service and attention to detail for all guests in their private villas, maintaining Raffles' luxury standards.Manage villa cleanliness, maintenance, and upkeep, adhering to Standard Operating Procedures and quality assurance guidelines.Coordinate with various departments to ensure seamless guest experiences,...


  • Manama, Manama, Bahrain Four Seasons Hotels and Resorts Full time

    About the LocationOur hotel is located on an exclusive island in the heart of the Kingdom's capital. We offer a unique blend of beach and urban experiences that make us stand out from other hotels.The Service Specialist RoleIn this role, you will be responsible for delivering exceptional service to our guests. This includes setting up tables, serving food...


  • Manama, Manama, Bahrain Accor Hotels Full time

    About Swissotel Al Ghurair & Swissotel Living Al Ghurair HotelWe are a leading hospitality provider in Dubai, offering exceptional service to our guests. Our hotel is a 620-room-and-suite upper upscale property, catering to both business and leisure travelers.Job OverviewWe are seeking a skilled Reservation Agent to join our team. The successful candidate...


  • Manama, Manama, Bahrain Calo Inc Full time

    About UsCalo Inc is a dynamic company driven by innovation and a passion for healthy eating. We're dedicated to providing better, faster, and cheaper ways to access food through technology.Job DescriptionWe're seeking Customer Experience Associates to join our team and provide exceptional support to our customers. Your primary responsibility will be to...


  • Manama, Manama, Bahrain Dubai Holding Full time

    About Jumeirah & the Resort:Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations position service beyond expectations, elevated dining experiences and surprising architecture at the heart of every guest...


  • Manama, Manama, Bahrain Hilton Worldwide, Inc. Full time

    Job Description - Food and Drinks Supervisor (HOT0BAXS)Key Responsibilities:Supervise Food and Drinks Venue operations to deliver exceptional Guest experience.Communicate effectively with the team to ensure departmental targets are met.Maintain compliance of brand standards, ensuring a high level of quality in all aspects of service.What will I be doing?In...


  • Manama, Manama, Bahrain Accor Hotels Full time

    Job OverviewMövenpick Hotel Bahrain is a luxurious destination that offers world-class hospitality, blending Arabian tradition with Swiss charm. As a Senior Spa Operations Manager, you will be responsible for overseeing the smooth operation of our award-winning Rimal Spa.ResponsibilitiesLead the spa team and support the overall spa, pool, and fitness...


  • Manama, Manama, Bahrain Radisson Hotel Group Full time

    Company Overview: At Radisson Hotel Group, we are committed to delivering exceptional service and creating memorable moments for our guests. We believe that people are our number one asset and strive to foster a culture of growth, development, and performance within our departments.Job Description: As Chief Engineer, you will play a crucial role in ensuring...


  • Manama, Manama, Bahrain Hilton Worldwide, Inc. Full time

    Our VisionHilton Worldwide, Inc. is committed to providing exceptional guest experiences across its global brands.As a Hotel Sales and Revenue Manager, you will play a critical role in driving revenue growth and increasing market share.You will work closely with the Senior Management Team to develop and implement effective sales strategies, build strong...


  • Manama, Manama, Bahrain Zain Full time

    About the Position OverviewZain is seeking an experienced Digital Analytics Lead to join our team.### Key Roles and ResponsibilitiesThis individual will lead the digital analytics function, providing strategic direction and operational oversight. They will be responsible for managing digital analytics tools, developing strategic recommendations, and ensuring...


  • Manama, Manama, Bahrain Nekajui, a Ritz-Carlton Reserve Full time

    About Our TeamNekajui, a Ritz-Carlton Reserve prides itself on providing exceptional service and creating memorable experiences for our guests. We strive for excellence in every aspect of our operations and seek like-minded professionals to join our team.Job DescriptionServe as a liaison between restaurant staff, department heads, and senior management to...


  • Manama, Manama, Bahrain Royal Saray Resort Full time

    Company OverviewThe Royal Saray Resort is a leading hospitality provider in Bahrain, committed to delivering exceptional guest experiences. Our team of dedicated professionals works tirelessly to ensure that every stay with us exceeds our guests' expectations.


  • Manama, Manama, Bahrain InterContinental Full time

    Job SummaryWe are seeking an experienced Brand Development Manager to join our marketing team. As a key member of our team, you will be responsible for developing and executing branding strategies that enhance the hotel's reputation and drive bookings.Key Responsibilities:Developing and implementing branding strategies that align with market trends and guest...


  • Manama, Manama, Bahrain Accor Hotels Full time

    About UsWe are a luxurious five-star hotel located in Bahrain, known for our exceptional service and world-class facilities. Our award-winning spa is a key part of our business, offering a range of treatments and services to our guests.Job DescriptionJob SummaryThis is a senior management role responsible for leading our spa operations. The successful...


  • Manama, Manama, Bahrain Accor Hotels Full time

    Our Luxury SpaAt Mövenpick Hotel Bahrain, our luxury spa is a serene oasis where guests can relax and rejuvenate. Our expert therapists offer a range of treatments, from massages and facials to body wraps and scrubs.Job RoleJob DescriptionThis is a senior leadership role responsible for managing our luxury spa. The successful candidate will have a strong...


  • Manama, Manama, Bahrain Calo Inc. Full time

    RequirementsTo succeed as a CUSTOMER EXPERIENCE OPTIMIZER at Calo Inc., you will need:• A Bachelor's degree in Marketing, Business Administration, or any related field• 3-5 years of experience in customer retention or loyalty programs, preferably in the food & beverage or subscription-based industry but not required• Demonstrated experience in campaign...


  • Manama, Manama, Bahrain Abroad Work Full time

    Required Skills and QualificationsExperience in managing restaurant operations.Strong leadership and communication skills.Ability to work in a fast-paced environment.Knowledge of health, safety, and hygiene standards.Basic accounting skills.BenefitsCompetitive salary, benefits package, and opportunities for career growth.