Hotel Guest Services Agent

3 days ago


Manama, Manama, Bahrain Accor Hotels Full time

About Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel

We are a leading hospitality provider in Dubai, offering exceptional service to our guests. Our hotel is a 620-room-and-suite upper upscale property, catering to both business and leisure travelers.

Job Overview

We are seeking a skilled Reservation Agent to join our team. The successful candidate will be responsible for handling customer inquiries and reservations in a professional and efficient manner.

Key Responsibilities:

  • Handle customer inquiries via phone, email, and other channels; process reservations by entering information accurately in our property management system.
  • Follow up with reservation confirmations, modifications, cancellations, and make changes in the system as applicable.
  • Keep accurate records of customer interactions and preferences; complete daily reports as directed by the manager or supervisor.

Requirements

  • Effective communication and interpersonal skills; strong problem-solving and time management skills.
  • Familiarity with reservation software and systems; proficiency in Microsoft Office applications.
  • Ability to work well in a team environment and provide excellent customer service.

Accomplishments and Recognition

  • Recognition and rewards for outstanding performance.
  • Opportunities for career advancement and professional growth.
  • A comprehensive training program to support your success.
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