Application Support Expert with ITIL Experience
5 days ago
As an Application Support Expert at Huawei, you will play a critical role in ensuring the smooth operation of our telecom solutions. Your primary responsibility will be to provide exceptional support to customers, resolving issues efficiently and effectively.
About Huawei
Huawei is a leading provider of telecom solutions, driven by a customer-centric approach. With a strong focus on innovation, we have established a leading position in the industry, serving over 100 countries and 45 top telecom operators worldwide. Our vision is to enrich people's lives through communication, bridging the digital divide and contributing to sustainable development.
Your Role
As an Application Support Expert, you will be responsible for managing application support desk team activities, acting as an escalation point for complex issues, and producing statistics and management reports. You will also represent the Application Support team at meetings, arranging staff training and awareness sessions, and performing briefings on changes or deployments that may affect volumes at the Service Desk. Additionally, you will assist analysts in providing first-line support during peak workloads or when additional expertise is required.
Required Skills and Qualifications
To succeed in this role, you should possess a degree in Computer Science or above, with 4+ years of experience in Application Support and Development. You should have strong knowledge and experience in Tomcat, Web Skills, Application Servers, Unix, Shell Scripting, Internet and Intranet portals, MYSQL and Oracle. Good understanding of day-to-day operations and troubleshooting of ERP, integrations, and interfaces is also essential. Proficiency in English is mandatory, while Arabic is a plus. Good communication skills and the ability to handle customers are crucial. ITIL processes knowledge (e.g., Incident, Change, and Problem Management) will be a significant advantage.
Benefits
As a valued member of our team, you will enjoy a range of benefits, including opportunities for career growth, professional development, and a supportive work environment.
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