Customer Experience Manager

1 week ago


Manama, Manama, Bahrain Azadea Group Full time
Job Description
As a Customer Experience Manager - Retail Team Lead at Azadea Group, you will play a pivotal role in driving business growth by delivering exceptional customer experiences. Key responsibilities include:

Training and Development: Train the team on products, makeup application techniques, and selling techniques to deliver an exciting customer experience.

Business Performance: Deliver business goals as defined with the Store Manager. Ensure compliance with store policies and operations while consistently monitoring Business KPIs such as LFL progression, Conversion Rate, Average Ticket, etc.

Store Compliance: Contribute to maintaining qualitative standards in terms of brand image including the layout, merchandising, and proper housekeeping of the store. Guarantee that stores are compliant with all the brand's standards and store procedures while executing promotional calendars.

Team Management: Recruit, train, motivate, and evaluate team members to ensure they have the necessary skill base and required image, and that they are optimally enabled to maximize their potential contribution to the company; conduct daily Japanese meetings to keep the staff informed and engaged.

Qualifications: A Bachelor's Degree or equivalent is required, along with 2-3 years of experience in retail and knowledge of beauty products, especially particular lines of cosmetics.


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