Customer experience associate

6 days ago


Manama, Manama, Bahrain Calo Inc Full time
Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We're a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. Role Overview We're looking for talented, enthusiastic and dedicated Customer Experience Associates to be the main point of contact for our customers. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes. What you'll be working on Communicating with customers over live chat and phone calls to answer their questions and help solve their problems. Building relationships with customers from the moment they speak to us by welcoming them and ensuring they're happy with their experience. Onboarding customers to kick-off their journey. Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve customers' issues. Ensuring the customer is WOW'ed by our service by going above & beyond to make sure they leave the conversation satisfied. Communicating feedback to the team and following up on resolving customers' pain points. Ideal Candidate Previous experience working in a customer service role for a minimum of 1 year. Have excellent verbal and written communication skills in English & Arabic, and you're also a fast typer. Passionate about problem solving; you get satisfaction from making people's lives better. A people's person by nature. Have a deep sense of empathy & drive to resolve customer issues. Maintain a calm demeanor when facing challenges or stressful situations. Ability to organize your time efficiently, and complete tasks in a timely manner. Are you comfortable with working on a shift basis (our timings range between 7 AM to 11 PM)?What's your motivation for joining Calo?What are your career goals and how can Calo help you achieve them?Tell us about a time you made someone's day.
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