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Accor Hotels Reservation Operations Coordinator
1 day ago
Company Overview
We are a worldwide hospitality leader committed to delivering exceptional guest experiences. Our mission is to welcome guests as they are and provide them with unique opportunities for growth and learning.
Job Description
- Support the reservations team in maintaining high performance and quality standards, including conversion rates and call quality assurance.
- Handle email reservations and take internal and external calls following our LISTEN/LQA Standard.
- Perform perfect arrival checks and rate loading tasks.
- E nsure travel agency commissions, reservations sales conditions, profile tracking, and guest recognition are up-to-date and accurate.
- Maintain a high level of performance within the reservations guest experience, including training and support for the reservations team and liaison with operational teams.
- Update reservation systems with accurate tracking and rate information for all distribution channels, as instructed by the Director of Reservation Sales.
Required Skills and Qualifications
To succeed in this role, you will need a minimum of 3 years of relevant experience in reservations sales, a strong working knowledge of CRS, PMS, TARS or distribution systems, and results-oriented skills.
You should be able to work effectively in a team, have great communication and presentation skills, and be customer-focused.
A team support and development mindset, multicultural awareness, flexibility, and self-motivation are also essential qualities for this position.
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