Cloud Support Solutions Expert
4 days ago
At Canonical, we're a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in cutting-edge enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. We work with top public cloud and silicon providers, and industry leaders across various sectors.
We're a pioneer of global distributed collaboration, with over 1,100 colleagues in more than 75 countries, and very few office-based roles. Our teams meet twice to four times yearly in person, in unique locations around the world, to align on strategy and execution.
We're hiring a Cloud Support Engineer to deliver exceptional technical support experience on the full cloud technical stack at Canonical. As a skilled Linux support and software engineer, you'll combine your passion for technology and knowledge of the full stack, from hardware to application, networking, Linux, and open source, to help customers achieve their goals with our solutions.
This role entails applying your expertise in Linux virtualization using Libvirt/KVM, containers, and Kubernetes, along with your understanding of TCP/IP networking, to support customized solutions for our customers.
You'll be the technical authority and demonstrate your experience with popular open-source software such as PostgreSQL, Corosync/Pacemaker, MongoDB, MySQL, and Apache. You'll provide advice on deployed architecture, implement solutions for complex problems, and guide customers to successful data-center infrastructure operations.
You'll communicate regularly with the customer team about ongoing issues and collaborate with colleagues to drive business success.
What We're Looking For- Bachelor's degree in Computer Science or related technical field.
- Experience in open-source development or scripting.
- Professional experience with OpenStack is a strong plus.
- Professional experience with Kubernetes and/or Ceph.
- Excellent communication skills and extensive experience in customer-facing positions.
- High motivation, ability to multi-task, and follow-up reliably on commitments.
- Experience with or willingness to learn new technologies, including LXD, Snaps, MAAS, Juju, and Ubuntu.
If you have a passion for the latest open-source technologies, technical support, cloud-native development, data-center technologies such as OpenStack, Kubernetes, and networking, you'll thrive in this role at Canonical.
About UsWe're a pioneering tech firm at the forefront of the global move to open source. As the company behind Ubuntu, one of the most important open-source projects, we're changing the world of software. We recruit globally and set high standards for people joining our team. Excellence is key to our success, and we expect it from everyone who joins us.
We offer a dynamic, distributed work environment with regular team sprints in person. You'll have opportunities to learn and grow, travel, and connect with colleagues from diverse backgrounds.
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