Customer Service Representative

6 days ago


Manama, Manama, Bahrain DSV - Global Transport And Logistics Full time

Job Overview

Detailed-oriented Customer Service Representatives are required to deliver exceptional service to clients by building rapport and trust with them. Key responsibilities include accurate and timely data entry of shipping and receiving information, order processing, and providing excellent customer experience.

Key Responsibilities

  • Process and input all customer orders accurately and efficiently.
  • Run and print shipments from the Warehouse Management System (WMS).
  • Generate related paperwork and necessary information for customer work orders.
  • Check all orders for special requests and expedite orders as necessary.
  • Follow up with other departments to ensure service standards are met.
  • Assure proper invoicing of accounts by verifying customers.
  • Handle returned merchandise efficiently and provide proper credit to customers.

Customer Interfacing Activities

Maintain a good working relationship with customers by responding to inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, and customer dissatisfaction.

Documentation and Data Entry

Ensure accuracy of all receiving and shipping documents, gather and maintain data and records relative to shipping and receiving activities, and prepare reports concerning customer service as required by supervisors.

Clerical and Communication Skills

Oversee all paperwork associated with orders, answer phone calls in a cheerful and courteous manner, direct visitors to the appropriate department, and effectively correspond with customers.

About Us

DSV - Global Transport and Logistics is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. Our team is passionate about delivering great customer experiences and high-quality services.



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