Luxury Hospitality Manager
3 days ago
Company Overview
Raffles Al Areen Palace Bahrain is an ultra-luxury property that offers a unique experience as 'The Palace of the Secret Garden.'
Our 78 private pool villas, ranging from 1 to 3 bedrooms, provide guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest.
Located just 40 minutes from the airport and 30 minutes from the City Center, we offer easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making us an ideal choice for cultural, entertainment, and business destinations.
Job Description
Butler Operations
- To supervise Butler Supervisors and Butlers on duty.
- To maintain the quality and consistency of standard and to train the Butlers on improvement areas.
- To concentrate supervision on Floor Butlers, Reception Butler, Private Dining Butler and Butler Hotline.
- To increase guest interaction and to drive the Trust you score of the property.
- To assist the Head Butler in achieving the KPI of the department.
Key Responsibilities
- Ensure that all suites and rooms blocked for arrival are prepared on time prior to guest arrival.
- PUSH ALL BUTLERS TO COMPIL AND RECORD GUEST PREFERENCES, LIKES AND DISLIKES, AND TO TRACK IT IN THE PREFERENCE SHEET.
- Ensure through effective supervision that all services offered are always available, and provide alternatives.
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
Required Skills and Qualifications
- Diploma in Tourism / Hospitality Management.
- Minimum 2 years of relevant experience in a similar capacity.
- Excellent reading, writing and oral proficiency in English language.
- Ability to speak other languages and basic understanding of local languages will be an advantage.
- Good working knowledge of MS Excel, Word, & Power Point.
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