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Customer Service Expert

2 weeks ago

Manama, Manama, Bahrain beBee Careers Full time

We are seeking a skilled Call Center Representative to join our team. The ideal candidate will possess strong communication skills, be able to handle stressful situations, and have proficiency in computer systems and CRM software.

Key Responsibilities:
  • Manage incoming calls, respond to customer inquiries, and provide accurate product information.
  • Resolve customer complaints efficiently while maintaining a positive experience.
  • Accurately record interactions in the CRM system for follow-up and quality assurance.
  • Stay up-to-date on product offerings, policies, and procedures to provide relevant support.
  • Collaborate with team members and other departments to ensure seamless service and escalate issues when necessary.
Requirements:
  • High school diploma or equivalent; degree in a related field is preferred.
  • Prior experience in customer service or call centers is advantageous.
  • Strong verbal and written communication skills are essential.
  • The ability to handle stressful situations and manage expectations is critical.
  • Proficiency in computer systems and CRM software is required.
  • Fluency in Arabic is preferred, while knowledge of English is beneficial.

We offer a dynamic work environment that values teamwork, continuous learning, and growth opportunities. If you are a motivated individual who excels in customer-facing roles, we encourage you to apply.