Senior Retail Operations Manager
6 days ago
About Us
Azadea Group is a premier lifestyle retail company that owns and operates over 40 international franchise concepts across the Middle East and Africa, spanning 13 countries with more than 700 stores.
Job Purpose
The Senior Retail Operations Manager plays a crucial role in ensuring efficient shop operations and maintaining high standards of customer service by serving customers on the shop floor and supporting shop/department managers.
Key Responsibilities
- Greet customers warmly and provide expert advice to assist in their purchase decisions, aligning with quality and customer service standards.
- Assist managers in maintaining inventories and placing product orders to ensure effective stock management and availability of products.
- Report operational issues promptly and address customer complaints, providing solutions or escalating as needed to ensure both operational efficiency and customer satisfaction.
- Prepare detailed reports on key performance indicators (KPIs), sales trends, inventory status, and team productivity to keep managers informed and support effective decision-making.
- Assist in scheduling staff to align efficiently with operational needs while optimizing costs for the shop/department.
- Assign routine and non-routine tasks to sales associates, cashiers, and coordinators to optimize operational efficiency and ensure tasks are completed effectively.
- Supervise the shop's opening and closing processes to ensure compliance with established procedures for petty cash, reporting, and other requirements.
- Ensure accurate delivery to the accounting department in accordance with company policies and security standards as necessary.
- Communicate sales plans and targets to the shop/department team, monitor their performance continuously, and advise upper management on necessary corrective actions.
- In specific, coach the team on KIKO products, makeup application techniques, and selling techniques to deliver the KIKO customer experience.
- Assist in training, motivating, and evaluating the team to ensure that the necessary skill base is met, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.
Qualifications
- Fluency in English.
- Technical Skills: Proficiency in MS Office.
- Strong product knowledge.
- Bachelor's degree in a related field.
- Five years of experience in Retail or a similar role.
- Two years of experience in a managerial role.
Behavioral Competencies
- CUSTOMER FOCUS: Builds strong customer relationships and delivers customer-centric solutions.
- DIRECTS WORK: Provides direction, delegating, and removing obstacles to get work done.
- MANAGES CONFLICT: Handles conflict situations effectively, with a minimum of noise.
- DEVELOPS TALENT: Develops people to meet both their career goals and the organization's goals.
- NIMBLE LEARNING: Learns through experimentation when tackling new problems.
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