Retail Store Operations Manager

7 days ago


Manama, Manama, Bahrain Gulf Marketing Group Full time

About the Company

Gulf Marketing Group is a global well-being company that retails, distributes and manufactures leading international and home-grown brands across various sectors. Our vision is to inspire people to win in ways that make the world better. We operate across four key verticals: Sports, Food, Health, and Consumer Goods.

Our story began with the Baker family, who have led us to become a leading global company affiliated with successful and respected brands in the well-being sector. Today, we introduce over 120 brands into our markets across the Middle East, North Africa, and Asia.

About the Role

The Retail Store Operations Manager will be responsible for driving sales through efficient store operations, visual merchandising, customer service delivery, and motivation and retention of store personnel in adherence to GMG norms.

This role entails managing and coaching the store team to achieve financial objectives. Key responsibilities include communicating store targets to the team, maintaining proper loss prevention standards, overseeing point of sales activities, monitoring cash transactions, and handling customer complaints.

Additionally, the incumbent will track brand sales performance, research market trends, and propose action plans to increase sales and profitability. They will also analyze sales reports, provide insights to maximize stock potential, and maintain window and in-store displays to a high standard.

Key Responsibilities:

  • Communicate store targets to the team and drive sales to achieve financial objectives
  • Maintain proper loss prevention standards and ensure compliance with cash handling, fraud, and theft of products
  • Oversee and monitor all point of sales activities in the store, including sales transactions, tracking customer orders and payments, registering sales, and maintaining inventory updates
  • Provide excellent customer service, handle returns and refunds, gather consumer data for feedback, and oversee cash transaction entry and management
  • Audit store administration, resolve issues, assist in carrying out annual stock counts and spot checks, and handle customer complaints
  • Track and evaluate brand sales performance, research market trends, and propose action plans to increase sales and profitability
  • Analyze sales reports, provide insights to maximize stock potential, and report on the performance of new and core collections
  • Maintain window and in-store displays to a high standard in line with merchandising guidelines
  • Coordinate with facilities department on repairs or replacements of furniture or equipment and support company maintenance standards/programs

Qualifications:

We are looking for an experienced retail professional who is fluent in English (written and spoken). The ideal candidate should have industry expertise, product/category knowledge, and retail experience in the GCC region.



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